**MUST HAVE PRIOR HOTEL FRONT DESK EXPERIENCE**
Hawthorn Suites by Wyndham is looking for a friendly and professional Front Desk Clerk to join our team.
The Front Desk Clerk accommodates hotel guests by making and confirming reservations, registering and assigning rooms to guests, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts and presenting statements and collecting payments.He/she must be available to work weekends and holidays. Must have outstanding customer service and flexibility in work schedule.
JOB DUTIES & RESPONSIBILITIES
– Greets, registers, and assigns rooms to guests.
– Handles confidential information, including guest records, with a high degree of integrity.
– Promptly and effectively deals with guest requests and complaints.
– Answers and routes calls as appropriate; takes guest messages with accuracy.
– Responsible for cash drawer contents and transactions during shift.
– Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
– Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
– Assists with sales and marketing efforts as directed by the General Manager.
– Offers and properly handles requests for wake-up calls.
– Records pertinent guest information in the pass on log.
– May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
– Ensures common area/lobby is clean.
– Performs laundry functions as directed.
– Other duties as assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School diploma or equivalent and/or experience in a hotel or a related field preferred. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
Job Type: Full-time
Required license or certification:
- Driver’s License Required
Required education:
- High school or equivalent
Job Type: Full-time
Required experience:
- Hotel Front Desk Experience Required: 2 years
» Apply Now
Please review all application instructions before applying to Hawthorn Suites By Wyndham.
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» Apply Now
Please review all application instructions before applying to Hawthorn Suites By Wyndham.
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