Job Responsibilities
Assists in hiring, training, and on-going supervision of the front desk staff.
Provides feedback to front desk staff on performance, maintains performance documentation and conducts annual performance review evaluations .
Develops and maintains work schedules of the front desk staff.
Updates and administrates the Property Management System ( PMS ) with current room types, descriptions, rates and posting codes.
Ensures that guestroom reservations are made in a manner that maximizes room occupancy and applies the appropriate average daily rate through knowledge of hotel reservation system.
Maintains hotel inventory and oversees hotel storerooms. Coordinates the purchasing and receiving of supplies with vendors and runs daily reports to ensure par levels are maintained.
Creates guest accounts, applies payments, and reconciles any erroneous transactions on guest folios and takes necessary actions to resolve guest grievances.
Serves as back-up to guest services agents in making reservations, checking guest in /out, answering and directing phone calls.
Performs daily financial transactions for check-in, check-out, and guest deposits. Maintains procedures for security of monies.
Maintains computer program of guest records, conducts daily back up of program and trains staff on program updates. Oversees gift shop operation and provides necessary support and oversight of vendor functions.
Coordinates with the Custodial Supervisor to ensure proper status of guest rooms.
Supervises the Front Desk Supervisors, Guest Service Agents, Night Auditor, Bellmen, and Shuttle drivers. Performs similar or related duties as assigned or required.
Ensures all assigned tasks are in compliance with University, SEC Conference, and NCAA rules.
Essential Functions:
These essential functions include, but are not limited to, the following. Additional essential functions may be identified and
included by the hiring Department.
1. Assists in hiring, training, and on-going supervision of the front desk staff.
2. Oversees hotel inventory, storerooms, purchasing, and receiving.
3. Maintains and administers the Property Management System ( PMS ) with current room types, descriptions, rate and posting codes.
4. Acts as customer service representative.
5. Supervises Front Desk Supervisors, Guest Service Agents, Night Auditor, Bellmen, and Shuttle drivers.
Minimum Qualifications
Experience/Educational Requirements:
Education:
Graduation from a standard four-year high school or equivalent ( GED ).
AND
Experience:
Three (3) years of experience related to the above described duties.
Special instructions to applicants
Please check to see which documents (i.e., resume, CV, cover letter, list of references) are associated with this posting. Prior to applying for the position, prepare the electronic versions of these documents to upload or to “copy and paste” when prompted. You will not have the opportunity to attach them after you apply.
Applicants must meet the posted minimum qualifications for the position at the time of completing and submitting an application.
All positions will be open until an adequate applicant pool has been reached.
EEO Statement
The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, veteran status, or genetic information.
Background Check Statement
The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
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