MedCo Services is primarily an outsourced patient billing vendor known for our excellent customer service and custom client solutions. Please visit our website to learn more about the company, at www.medcoservices.com.
We are seeking a long-term employee to work from our client site in Opelika, AL. We require a work history of proven customer service, professionalism and reliability. Candidates must display top-level professionalism, confidentiality, dependability, and a positive attitude.
Previous healthcare experience, especially on the business side, is preferred.
Minimum Qualifications
- 3 Years Customer Service Experience
- Excellent oral and written communication skills
- Proficient in Microsoft Office, preferably Microsoft Excel and Microsoft Outlook
- Must be able to work with minimal supervision and have good organizational skills.
Service Delivery Expectations
- Customer service oriented
- Attention to detail
- Team player
- Demonstrates positive customer relationship skills with all client interactions
- Seeks and supports changes in processes and client expectations
- Suggests improvements and participates in organized efforts to improve service levels
- Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently
- Promotes sense of pride in organization and positive interpersonal relations among all team members
- Exhibits commitment to effective problem solving techniques when issues arise
- Continuously acts to maintain a professional, clean, healthy, and fun work environment consistent with MedCo’s service, vision, and values
- Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.
Essential Duties/Responsibilities
- Ability to review client collections and identify a strategy to meet or exceed collection goals
- Evaluate agent calls and provide an analysis of the call with recommendations for improvement
- Maintain accurate and up to date wiki information, processes and procedures for assigned clients
- Accountable for managing all tickets and incidents through to resolution
- Complies with all data collection, reporting, and auditing activities including reconciliations, bad debt reviews, reviewing account placements and payment files, and account status auditing
- Accountable for timely completion of client specific reports and requirements
- Develops and maintains effective relationships through effective and timely communication with clients
- Takes initiative and action to respond, resolve and follow up regarding customer service issues and client requests in a timely manner
- Accountable for outstanding customer service to all external and internal customers
- Meet deadlines with frequent interruptions and redefined priorities
- Communicates all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
Benefits Package
We offer competitive salaries and a complete benefit packages in the industry:
- BCBS Health Insurance
- Dental and vision insurance
- Paid time off and paid holidays
- Short and Long Term Disability
- Life Insurance
- Free life insurance policy sponsored by the company
Job Type: Full-time
Salary: $14.00 /hour
Local candidates only:
Required experience:
- Customer Service: 3 years
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to MedCo Services.
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» Apply Now
Please review all application instructions before applying to MedCo Services.
18 reviews
Medco Services Inc is an accounts receivable management company established to assist the medical community in the recovery of past due…
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