Required Qualifications
1. High school graduation or equivalent
2. Any combination totaling 18 months from the following categories:
(a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
or
(b) college coursework as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals 1 year (12 months)
- 60 semester hours equals 2 years (24 months)
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Desired Qualifications:
1. Acute customer service skills.
2. General knowledge of ethical concepts and rules which guide relationships between end user, buyer and vendor.
3. General knowledge of PCs, normal office support equipment, Microsoft WORD and EXCEL
4. General experience with computerized accounting and/or financial systems.
5. Ability to analyze information and situations.
6. Ability to communicate clearly and professionally.
7. Proper knowledge of telephone etiquette.
8. Ability to work with interruptions and to change priorities as needed.
9. Ability to remain calm and professional in the face of resistance or hostility.
10. Ability to work as part of a team.
Necessary Licenses/Certifications/Degrees
Hiring Rate/Range
$13.41 – 17.43 per hour
Stipend:
Work Hours
8:00am-4:30pm, Monday through Friday
Proposed Starting Date:
July 2016
Posting date
06-03-2016
Closing date
06-10-2016
Special Instructions to Applicants
For full consideration, the application and all supplemental information MUST be submitted on-line. Application materials submitted via fax, e-mail, or mail will not be accepted. Please complete the entire employment application including the Education and Work History background. Please do not put “see resume” in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Only the employment application will be reviewed to determine if an applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Incomplete applications WILL NOT be considered.
Please prepare a cover letter; resume; and reference list, including 3 professional references and contact information (phone/email), to attach to this application. These MUST be attached at the time of application.
College coursework may be used to meet the minimum qualifications of this position. If applicable, please attach a copy of your transcript(s) at the time of application to receive full consideration.
A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.
You may print a copy of your application and bring it to the examination with you as a reference. Documentation such as DD214 paperwork (official military discharge) can be submitted to Human Resources via fax, email, or in person. It may also be presented at the time of the exam in order to receive the maximum eligible points.
Address:
Illinois State University
Attn: Trish Trainor
Human Resources
Campus Box 1200
Normal, IL 61790-1200
Email: pabuyss@ilstu.edu
Fax: 309.438.7421, Attn: Trish Trainor
Illinois State University is an Equal Opportunity Employer. Minority/Female/Disability/Veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting Shelly Costa, Assistant Director in the Office of Equal Opportunity, Ethics, and Access at 309-438-3383.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Contact Information
Trish Trainor
Human Resources
pabuyss@ilstu.edu
309.438.3092
Departmental Homepage
Required Applicant Documents
PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply For This Posting”.
Resume/C.V.
Cover Letter
Reference List
Optional Applicant Documents
Certification of Retirement Annuity (required for SURS annuitants only)
Transcript 1
Transcript 2
Civil Service Test
4807-Customer Service Assistant
Physical Requirements:
Must be able to complete the following with or without a reasonable accommodation:
1. Ability to effectively communicate on a daily basis.
2. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).
3. Ability to conduct or attend meetings in various locations across campus.
4. Ability to maintain a high level of concentration.
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