CUSTOMER SERVICE REPRESENTATIVE - Wake County Government - Raleigh, NC

Answers calls and provides administrative support for Wake County Solid Waste Services, Wake County Animal Shelter, Wake County Water Quality Division, and the Environmental Health and Safety Sections. Provides back-up support to the Plans and Permits Technicians. Retrieves information for the general public related to applications and permits, septic and well inspections, septic layouts, mobile home park inspections, and food and lodging inspections. Knowledge, Skills, Abilities & Competencies Confident and pro-active with the ability to assess situations and determine the appropriate course of actions within assigned parameters Demonstrated high degree of accountability and ownership of workmanship Excellent interpersonal skills. Ability to build and maintain positive productive relationships with peers, colleagues and management Strong organizational skills Excellent communication skills Knowledge of principles for providing excellent customer service Ability to be flexible with the ability to work with a team and independently

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