Teamwork. Integrity. Dedication.
Together, we make a difference.
When you join AAA Texas as a Customer Service Representative, you’re bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Representative on our team, you’ll engage with members who will look to your expertise and ability to think on your feet for solutions and advice on their AAA Texas membership and insurance policies.
As a key contributor to our over 100-year reputation, you’ll benefit from our paid training program and also earn quarterly incentives and performance bonuses. You’ll also experience our exceptional culture where recognition and advancement opportunities abound when you are committed to our service-driven and members-first philosophy. In fact, nearly all of our supervisors and managers started in front-line positions before joining our management team.
As a Customer Service Representative in insurance and membership services, you’ll be a part of a fast-paced and exciting AAA team, with a career rich in benefits, including:
- Starting pay rate of $16.00 per hour as well as $.25 per hour language bonus for Spanish language skills
- A comprehensive, paid training program that lasts approximately 3 months to prepare you to succeed in your career
- Pay rate increase to $16.62 per hour upon completion of insurance training
- Two additional opportunities for insurance training with pay increases of over 9% within your first 18 months
- Monthly incentive payouts of $2,052 annually for at-goal performance or approximately $1 more per hour
- A comprehensive benefits package that includes: Medical, Dental, Vision, 401(k), and pension plan
Candidates must be able to work a schedule of Monday – Friday 12:15pm – 9:00pm and one Saturday every three weeks within the hours of 7:00am – 6:00pm.
Responsibilities include:
- Effectively promote awareness of AAA products/services by cross serving (recommending products & services) to our members
- Incoming call center environment receiving approximately 40 – 60 calls per day; Sitting at a computer wearing a headset for the duration of your shift
- Goal oriented environment – performance based on service quality, product and service referrals, schedule adherence, productivity, and availability
- Position requires confidence, job knowledge and ability to utilize available resources to provide excellent customer service which will be a part of your performance rating
- Assist members with policy and/or membership related questions and concerns Ability to handle upset/irate customers in a busy, high volume call center environment
Exceptional candidates will possess:
- A passion for helping people
- The ability to multi-task: work with member information on a computer and address their needs at the same time
- The confidence, job knowledge, and ability to utilize available resources to provide excellent member service, which will be a part of your performance rating
- Some college experience preferred
- 1+ years of customer service experience
- Excellent written/verbal/computer skills
- Enjoy a fast-paced, challenging team environment
- Comfortable in a structured, goal oriented environment
“Creating members for life by exceeding our members’ expectations through valuable products and legendary service.”
AAA is an Equal Opportunity Employer.
Job Type: Full-time
Salary: $33,280.00 /year
Required experience:
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