There is currently 1 opening in our Customer Service Division. This will also establish a list for future vacancies.
On-line Applications Only
CLOSING DATE: August 4, 2016, 4:00 PM pacific time, OR until the first 75 qualified applications have been received by Human Resources, WHICHEVER COMES FIRST.
A qualified applicant is a person who has met minimum qualifications and submitted a passing ten key certificate to City of Sparks Human Resources.
Ten Key Test Submission Information ,
Applicants must submit to City of Sparks Human Resources a ten key certification along with the application prior to the closing date of this position. Ten key certifications will be accepted from a public/private employment agency or school. On-line certifications will not be accepted. Certifications must be obtained within the last 12 months and be a minimum duration of five (5) minutes, indicating a rate of at least 8885 key strokes per hour.
Ten Key Certificates can be attached to your application at time of submittal or e-mailed to hr@cityofsparks.us or faxed to Human Resources at (775)353-1651.
If you do not have a ten key certificate, you may come to City of Sparks Human Resources, 431 Prater Way, Sparks, NV, on a first come, first serve basis to complete the test, Monday through Thursday, 8:00 a.m. – 4:30 p.m and Fridays 9:00 a.m. – 2:30 p.m., prior to the close date for the position. Because we take candidates for ten key testing on first come first served basis, you may want to call ahead to see if there is a wait. Human Resources phone number is 353-2345.
Description:
Ensure superior service as the first public contact person for citizens and visitors, either by phone or in person; serve as a subject matter expert regarding a variety of city services and events; respond to citizen requests and complaints; coordinate resolution with appropriate staff; process building permits, business licenses, utility payments, passports, and daily mail; assist citizens with the use of City on-line services; serve as a liaison with the public when relations may be sensitive, difficult or strained; this is a demanding, high-volume position with an emphasis on customer service and satisfaction
Minimum Qualifications and Testing Information:
Minimum Qualifications
Applicants must have the following qualifications to continue in the recruitment process
Customer Service Specialist I
High School Diploma or equivalent AND two years public relations, communication, customer service, cashiering, accounting or financial recordkeeping experience.
Customer Service Specialist II
High School Diploma or equivalent AND four years public relations, communication, customer service, cashiering, accounting or financial recordkeeping experience.
Conversational Spanish preferred but not required.
Licenses and Certifications
Must possess and maintain the equivalent to a valid Nevada Class C driver’s license within thirty days of hire.
Civil Service Examination
The Civil Service Examination for this position will be a written examination conducted on August 23, 2016. This will be the only date available for testing. Qualified applicants will be notified of the time and location of testing.
City of Sparks Job Description and Essential Functions:
Essential Duties
Provide prompt and superior customer service with every interaction.
Perform activities designed to open avenues of communication, promote public understanding and gain support for City activities and objectives.
Receive and respond to inquiries, requests and complaints from Sparks citizens.
Research information.
Coordinate resolution procedures with appropriate City staff.
Follow up to ensure timely resolution of issues.
Requires the use of good judgment and interpretation of policies and procedures.
Process building permit applications for new construction or building modifications within the City.
Ensure appropriate licenses are obtained by contractors.
Receive applications and plans; calculate and collects fees.
Utilize permit software.
Route plans for review.
Assist and direct citizens regarding utility service accounts.
Establish new accounts.
Enter terminations and changes.
Resolve problems for customers related to delinquent and/or problem accounts.
May perform initial telephone collection of delinquent accounts.
Monitor ownership/foreclosure processes.
Explain business license procedures and fee structure to business owners.
Receive and process business licenses and other applications and collect fees.
Examine and review passport applications for completeness and inclusion of all required fees.
Photograph applicants.
Examine evidence of citizenship submitted with applications to determine authenticity and adequacy in relation to the requirements of law and procedure for the issuance of passports.
Perform accounting functions as necessary.
Accept specifications and bid packages in accordance with established policies and procedures.
Perform office support work such as processing mail and receiving and screening visitors and telephone calls.
Initiate correspondence independently for signature by appropriate management staff or the department head.
Balance cash, receipts and registrations with computerized cash register records.
Provide a safe, enjoyable, service-oriented environment for citizens, visitors and vendors at all times.
Perform related duties and responsibilities as required and other duties which may be assigned.
Education and Experience
Customer Service Specialist I
High School Diploma or equivalent AND two years public relations, communication, customer service, cashiering, accounting or financial recordkeeping experience.
Customer Service Specialist II
High School Diploma or equivalent AND four years public relations, communication, customer service, cashiering, accounting or financial recordkeeping experience.
Conversational Spanish preferred but not required.
Must possess and maintain the equivalent to a valid Nevada Class C driver’s license within thirty days of hire.
Knowledge of
Principles and practices of customer service, public relations and public information.
Standard office practices and procedures and the operation of standard office equipment.
Correct English usage, including verbal and written communication.
Business arithmetic and recordkeeping practices.
Microsoft Office programs and software programs utilized in assigned area.
Pertinent local, state and federal laws, rules and regulations.
Policies, practices and procedures of the organization.
Standard office procedures, methods and equipment.
Ability to
Inspire enthusiasm and interest in City programs and events.
Prioritize work and coordinate several tasks.
Perform detailed clerical work accurately.
Independently perform a large variety of office support activities.
Maintain accurate records and files.
Operate standard office equipment.
Understand and follow oral and written directions.
Obtain community and organizational support for City operations and programs.
Interpret and explain City programs, policies, and procedures.
Facilitate resolution through established processes.
Develop and maintain cooperative and productive working relationships with both internal and external customers.
Plan and organize work to meet schedules and timelines.
Ability to interpret laws, regulations and codes; problem solve related issues; and explain and interpret policy.
Utilize the internet to teach citizens the use of city programs and websites.
Ensure proper accounting policies and practices.
Demonstrate proficiency on a 10-key adding machine at a rate of 8885 key strokes per hour.
Physical Demands
Requires ability to work in a typical office setting and use standard office equipment
Supplemental Information
Must pass a detailed background investigation.
Supervision Exercised: None
This position reports to the Customer Services Manager.
This is a Civil Service position and is non-exempt under FLSA guidelines
Supplemental Job Posting Information:
Human Resources will require prior to the first examination for the position, necessary documentary evidence be submitted for fitness of any qualification. Any requirement not met for the advertised position prior to the first examination for that position, will be cause for Human Resources to decline to examine, certify or hire the applicant.
Recruitment Communication:
Human Resources will be contacting you at various stages of the recruitment process via email only, even if you have chosen U.S. mail for prior application processes or for applications with other agencies. Please make sure your email address is accurate.
List Establishment:
This recruitment will establish a list for future vacancies. The list will be active for one year and can be extended for two six month extensions (a total of two years).
Reasonable Accommodation:
Human Resources will make efforts to provide reasonable accommodations to disabled candidates in the selection process. If you have special needs, please notify the Human Resources office when you turn in your application or at least three business days prior to the examination/interview by calling (775) 353-2345.
Disclaimer:
The City of Sparks hires and promotes candidates based on a competitive merit selection process, which may include any or all of the following: screening for minimum qualifications, written examination, supplemental training and experience questionnaires, assessment center, interviews (oral or written), physical tests or any combination which the Sparks Civil Service Commission may order.
Scoring in the top five for promotion or top ten for entry level in any part of the selection process merely advances the applicant to a higher round of examination, which may consist of interviews and other evaluations. Scoring in the top five or ten gives no right to be selected for the position. The City of Sparks reserves the right to select applicants who demonstrate the best combination of qualifications for the position.
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