IS IT Helpdesk Operator – Windows / IBM – $99 Billion Global Retailer
Watford, Hertfordshire
£30,000 – £32,000 + Excellent Benefits Package
We are currently hiring an IS IT Helpdesk Operator to provide support to all employees on all company supported applications. Troubleshoot computer problems and determine source, and advise on appropriate action. Log calls on the HD database, call escalation and allocation.
IS IT Helpdesk Operator Daily Tasks and Responsibilities:
> Provide first line response for users requiring assistance with Information Systems (IS) issues and problems. Diagnose and resolve technical issues via telephone support where appropriate or physically attend user/problem where appropriate
> Log calls in the helpdesk management system
> Update opened calls regularly to a satisfactory resolution
> Escalate more involved problems to the appropriate personnel
> Perform regular checks on systems
> Monitoring alerts and responding to them as and when necessary
> Completing daily checklists and identifying any issues which may arise
> Serve as liaison between employees, other IS departments and third parties to resolve issues
> Other ad-hoc duties as assigned (perform hardware/software installations etc)
IS IT Helpdesk Operator Qualifications:
Education/Knowledge/Training:
> Education should be to a degree level or equivalent experience
> PC & Printer Hardware
> Windows & Windows Server 2000, 2003, 2008
> Knowledge of networking concepts
> Knowledge of MS Office
> Familiar with AS400 system
> Familiar with Google Apps
> Familiar with POS system preferred but not essential
Qualities Recommended for Job Success:
> Excellent telephone manner and good oral and written communication skills
> Able to work independently or as part of a team with a positive attitude
> Organised, responsive and highly thorough problem solver
> Flexible working hours (shift work, weekends, bank holidays and occasionally, warehouse visits might be required)
Benefits on completion of 90 days probation:
Salary & Benefits:
> Private Medical Insurance
> Life Insurance
> Critical Illness Protection
> Long Term Disability
> Dental Insurance (after 2 years employment)
> Optical Voucher of £125 per year (after 1 years employment)
> Membership for yourself/spouse and two additional card holders
> 20 days holiday for the first year, rising to 22 days
> Pension Plan
You may have worked in the following capacities:
IT Helpdesk Engineer, EPOS Support Engineer, Retail Applications IT Support Engineer, Internal IT Service Desk Engineer
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The IS IT Helpdesk Operator role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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