Patient Service Representative job - Olmsted Medical Center - Rochester, MN

Statement of Position

This position is responsible for registering patients, verifying insurance and demographics, scheduling appointments, and providing an informational center for patient questions and directional needs. This position provides excellent customer service and working cooperatively with all departments in an effort to achieve OMC’s goals and objectives.

Qualifications:
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Excellent computer skills required

Knowledge of medical terminology

Ability to multi-task with accuracy and attention to details

Strong interpersonal, organizational, and prioritization skills

Strong written and oral communication skills required

Job Responsibilities:
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Protect patient confidentiality and health information at all times

Patient registration and chart creation each time patient arrives at the clinic

Verifies demographics

Identifies primary care providers

Answers patient questions, including billing and provide directional needs.

Schedules and verifies appointments

Discuss co-pays and payments with patients and customers

Works closely with clinicians and nursing staff

Attends education and training seminars

Prepares charts for patient appointments

Orders supplies and stocks departments

Performs internal and external patient referrals

Pulls, tracks, and files medical records

Other responsibilities as assigned