United States of America: Operations Officer

Organization: Tiyatien Health

Country: United States of America

Closing date: 30 Jun 2015


About Last Mile Health


Founded by survivors of Liberia’s civil war, Last Mile Health (LMH) is committed to saving lives in the world’s most remote villages. Working in remote jungle communities cut off from even basic life-saving health services, LMH is building a health system that reaches everyone—by bringing health care to villagers’ doorsteps. We train community members to be health practitioners for their villages and then we connect them with rural health clinics to offer every person access to the care they deserve. These Frontline Health Workers are able to prevent, diagnose, and treat the top ten most life-threatening health conditions.


Founded by survivors of Liberia’s civil war, Last Mile Health’s (LMH) mission is to save lives in the world’s most remote villages. LMH specializes in developing and managing Frontline Health Workers (FHWs) who bridge the gap between clinics and remote villages, bringing essential primary care services to the doorsteps of people living in the last mile. Our programs are implemented hand-in-hand with community members, local government officials, national policy makers, private sector and global partners to ensure sustainable impact.


Recently, a historic outbreak of the Ebola virus devastated West Africa and tragically demonstrated that weak, inequitable health systems leave everybody vulnerable. Though Liberia has been now declared Ebola-free by the WHO, the work to build a resilient and comprehensive health system is just beginning. LMH has partnered with the Government of Liberia and global stakeholders to launch a significant national expansion of our FHW model over the next 7 years, making a lasting and transformative contribution to the lives of those in Liberia’s most remote communities. The goal of this project is to deploy a comprehensive health system—from life-saving essential primary care services in remote communities all the way to strong inpatient Ebola and tertiary care in regional hospitals—for approximately 150,000 rural Liberians, and to work with the Liberian government to sustain that system and expand it to the rest of the country over the coming years.


GENERAL POSITION SUMMARY:


The Operations Officer manages the international portion of the LMH supply chain. The Operations Officer is responsible for coordinating across teams to ensure that Last Mile Health is resourced with the supplies and equipment needed for successful execution of projects in Liberia. In addition, the Operations Officer will help create and improve operational systems to address gaps as appropriate.


ESSENTIAL JOB FUNCTIONS:


· Assist in the operational planning and forecasting process


· Develop sourcing and inbound logistics plans to meet projected operational needs


· Execute international procurement and work with vendors to manage inbound logistics.


· Coordinate with the finance team to ensure timely payment to vendors


· Improve systems to enable better supply chain transparency and financial planning.


· Contribute to the development, distribution, and implementation of Operations SOPs.


· Ensure all shipment to Liberia have required documentation to enable customs clearance


· Assists in ensuring that LMH complies with requirements for international procurement


· Carry out vendor rating analysis and obtain approval based on performance, reliability and other procurement factors


· Produce procurement status reports on demand and monthly


· Prepare Monthly Procurement Plans


· Manage procurement processes and documentation to ensure compliance, accountability and effective procurement.


· Check all procurement requests and ensure necessary descriptions, coding, budgetlines and signatures are in place before procurement


REPORTING RELATIONSHIPS:


REPORTS DIRECTLY TO: Deputy Country Director


WORKS DIRECTLY WITH: Procurement Manager, Operations Officer – Liberia, Director of Finance and Administration, Director of Budgeting and Reporting, Medical Director, Director of Private Partnerships


KNOWLEDGE AND EXPERIENCE:


Above all, this position requires knowledge of operations and supply chain management , being able to develop and enforce LMH-specific checklist for controls. The successful candidate will need to be able to support and motivate a dynamic and culturally diverse team, embodying LMH’s values of Service, Science, Courage, and Love. In reviewing applicants we will be seeking a demonstrated record of assuming significant professional responsibility and delivering on complex organizational goals with integrity and grace.


Additional knowledge and experience:


  • Required Bachelor"s degree in Management or Logistics

  • Minimum of 3 years of experience in logistics, operations, or another relevant field; Private sector experience in these areas is desirable but not required

  • Keen attention to details with analytical ability to ensure the accuracy smooth process flow

  • Excellent written and oral communication skills, ability to communicate clearly and concisely to all relevant stakeholders.

  • High level of initiative to innovate in remote and resource-limited settings

  • Prior experience in a remote setting or prior experience in Liberia is a plus

  • Commitment to health and social justice

  • Excellent writing and communication skills, including across cultures and backgrounds

  • Flexibility and ability to handle multiple tasks at one time in time-sensitive manner

  • Comfort working with a casual but high-performing team.

  • High degree of English fluency required

SUCCESS FACTORS:


The successful Operations Officer will skillfully strengthen and implement internal controls to ensure LMH’s financial systems are fostering integrity and sustainability.


Commitment: Minimum 12-month commitment


Location: Boston, MA


Compensation: Commensurate with qualifications and experience



How to apply:

Apply via Last Mile Health website.


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