We are currently hiring for two full-time Customer Care Representatives to join our team!
Duties and Responsibilities:
- Conducts telephonic assessments, enrollment, scheduling, tracking, fulfillment and follow-up as required for the delivery of comprehensive lifestyle management and risk reduction programs
- Works to ensure optimum participant satisfaction and encourages program compliance in a professional manner
- Promptly answers, screens and processes health risk assessment calls and inquiries with strict adherence to confidentiality agreements, policies and procedures
- Provides an excellent first source for information about the program, policies and procedures
- Tracks coach availability; schedules appointments for participants and reschedules appointments as needed
- Manages inquiry maintenance and converts inquiries to participants by understanding risk stratification and triage process
- Assists with communications and incentives
- Tracks and logs calls using data tracker/protector and processor
Qualifications and Requirements:
- High school diploma (or the equivalent); college coursework/degree preferred
- One year of experience in a customer service environment
- Excellent typing and computer skills that include experience in a Windows Operating System, email and data entry
- At least six months of phone experience in a previous job or volunteer position
- Pleasing telephone voice
- Fluency in Spanish or French is desirable
- Excellent interpersonal and organizational skills
- Intuitive mindset with effective problem solving skills
- High energy level when answering incoming calls
- Ability to work nights and weekends
How to Apply: Interested applicants should submit a resume and cover letter with professional references
Job Type: Full-time
Local candidates only:
Required experience:
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to Call Center Savannah.
|
EmoticonEmoticon