Louisville Tile Distributors is seeking a full time call center Customer Service Representative. The successful candidate in this position will strive to offer excellent customer service, pay attention to detail, and be flexible. This is a full-time first shift position, M F. We are located at 4520 Bishop Lane in Louisville, KY. Applicants must pass a post-offer drug screen and background check.
Louisville Tile has been a family owned business for over 60 years with 8 locations. We provide cutting edge tile and setting materials to residential and commercial customers in KY, OH, IN, and TN. Louisville Tile offers careers in many fields and strive to promote from within. Our company has a family like environment with a caring culture. We were voted one of Kentucky’s Best Places to work in 2016 by our employees! You can learn more about us here: https://youtu.be/VIAcbX9QTWs
Benefits Offered
- Monthly profit sharing bonus and year-end bonus
- 401(k) with employer match of 50% of the first 6%
- Health, dental, vision, short term disability, accident policy, cancer policy, and supplemental life
- Employer paid: life insurance, long term disability, and employee assistance program
- 7 paid holidays
Qualifications
- 5 years call center or customer service experience
- Associates degree required
- Strong Microsoft Excel and other Office products skills
Desired Skills
- Desire to work on a team and have a passion for the customer
- Ability to make independent decisions, judgement calls, and problem solve
- Must cultivate relationships and win over client base through phone interaction
- Ability to adapt in a dynamic department that changes with the customer’s needs
- Ability to organize and prioritize multiple tasks
Primary Functions
- Order entry and processing orders via phone call, web, and email
- Support branch sales by managing and communicating order status
- Directing customers with regard to product selection, installation, and technical information
- Take on administrative tasks from selling units
- Evaluate multiple logistics options to create best end results for customer while being cost effective
- Other duties as requested by the Regional Operations Manager
Essential Job Duties
- Customer Service/Inside Sales employees must be able to lift, carry and transport tile samples weighing up to 40 lbs.
- Ability to work in warehouse/construction products environment, on the phone, computer, fax, copier and other office equipment.
Reporting, Reviews and Compensation
- This position reports to the Regional Operations Support Manager
- The position is reviewed at 90-days, and annually thereafter. Reviews are used for goal setting, compensation decisions, process improvement and advancement.
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Please review all application instructions before applying to Louisville Tile.
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