Customer Service Clerk - City of Montgomery, AL - Montgomery, AL

Nature of Work The fundamental reason this classification exists is to process a significant volume of payments in over-the-counter transactions. Work includes the receipt and recording of cash, checks, and other negotiable instruments in payment of taxes, fees, fines, and other liabilities. Individuals in this classification have frequent contact with the public by phone and through counter duties. Considerable tact and persuasion is required in dealing with citizens who may be or become irate or distraught. Major work functions include performing cashier duties, performing data entry functions, assisting customers, performing general clerical duties, researching requests, problems, and complaints and initiating appropriate action, providing administrative support to supervisors, preparing and editing correspondence, reports and other documents, organizing and recording data, maintaining filing systems and processing incoming/outgoing mail. Once the more difficult phases of the work are learned, the employee works independently referring especially difficult or complex cases to the supervisor or lead worker. This classification differs from other clerical classifications by the responsibility for routinely collecting money and frequent contact with the public. Minimum Qualifications High school diploma or GED equivalent and one year of face to face public contact experience that includes receiving cash and/or negotiable instruments. Kind of Examination Applications are being accepted to fill one (1) vacancy and any vacancies that may occur during the life of the register. The current vacancy is with Montgomery County Probate . Applicants will be screened and qualified based on education and experience as shown on the application and Supplemental Questionnaire. For this reason, applicants are urged to fill in the application and Supplemental Questionnaire form completely, providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If there are more than five qualified applicants, a selection procedure will be administered to rank the applicants on the register. Tied scores will not be broken (in accordance with Personnel Rules and Regulations, Rule VII, Section 3). If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order. Clerical Test: Qualified applicants will be notified of the time and date to appear for the clerical test two weeks prior to the test date. An information guide about the test is available at http://montgomeryal.gov/city-government/departments/personnel/testing-information . Qualified applicants will also be required to pass a skills test at a later date. Complete an online application by visiting Montgomery City-County Personnel’s Online Employment Center . Paper applications are no longer accepted. Completed applications will be accepted online until 5:00 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice. Additional Information BENEFITS: Employees are offered a competitive benefits package which includes health, dental, and life insurance, paid annual and sick leave, paid holidays, and a retirement program. DRUG TEST: Employment is conditional upon the potential employee passing a preemployment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use).

Source by [author_name]

Share this

Share on FacebookPlus on Google+