(DHS) is calling on those who want to help protect American interests and
secure our Nation. DHS Components work collectively to prevent terrorism;
secure borders and our transportation systems; protect the President and other
dignitaries; enforce and administer immigration laws; safeguard cyberspace; and
ensure resilience to disasters. We achieve these vital missions through a
diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
U.S. Citizenship and Immigration Services secures America’s promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at
https://www.uscis.gov/about-us/careers/life-uscis .
Every day, our Immigration Services Assistants (Office Automation) support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, research, collect, correlate and analyze data to ensure the integrity of information and prepare reports, provide direct serve to customers and their representatives, and managing files, databases and correspondence.
This position of IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION) starts at a salary of $38,366.00(GS-05 step 1), to $55,595.00 (GS-06 step 10). This position has a full performance level to the GS-7, step 10 ($61,783.00). Apply for this exciting opportunity to become a member of the Field Operations Directorate, Office of Field Operations, District 21, San Francisco Field Office in San Francisco, CA within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement, please click here
This position is in the bargaining unit.
This position is not considered “essential” for purposes of reporting to work when the facility might otherwise be closed.
Relocation expenses are authorized if you are assigned to the RAIO program and have been approved for rotation from an overseas assignment. Relocation expenses for employees assigned to an OCONUS location will be considered on a case-by-case basis.
Note: USCIS may fill one or more positions using this vacancy.
Duties
As an Immigration Services Assistant OA , you will be supporting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies; researching, collecting, correlating and analyzing data to ensure the integrity of information and preparation of reports; providing direct service to customers and their representatives; and managing files, databases and correspondence. Your duties will include the following:
Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and scheduling applicant appointments, communicating directly with applicant and their representatives.
Performing analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Producing highly sensitive and secure documents.
Identifying incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets and word processing and managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.
Travel Required
Occasional Travel
Occasional Travel May Be Required.
Relocation Authorized
No
Job Requirements
Job Requirements
Key Requirements
You must be a U.S. Citizen or U.S. National to apply for this position
Successfully pass a Background Investigation including financial disclosure
You must pass a drug screening
Meet relevant experience and/or education requirements
You must submit resume and supporting documentation
Males born after 12/31/1959 must be registered with the Selective Service
Political appointees may require OPM approval before on-boarding.
Qualifications
GS-5: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing complex office automation duties using word processing to edit and reformat lengthy correspondence and reports, creating and maintaining spreadsheets and databases, responding to inquiries by phone and/or in writing, reviewing and verifying accuracy and completeness of submitted documents for benefits OR
You may substitute successful completion of a Bachelor’s degree or a full 4-year course of study in any field leading to a Bachelor’s degree for the experience required at the GS-5 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
GS-06: In addition to the requirements at the lower grade level(s), you qualify at the GS-06 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Performing complex office automation duties requiring different approaches and methods from one assignment to another, reviewing and screening applications for benefits to ensure validity of documentation submitted, providing routine information and assistance on applications for benefits, maintaining subject matter files, technical instructions, and/or operating procedures.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Combining Specialized Experience and Education: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: http://beta.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
Probationary Period: You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Wednesday, July 27, 2016).
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Typing Certification: You must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
Physical Demands: Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighing up to 25 lbs.
Security Clearance
Public Trust – Background Investigation
Additional Information
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