Customer Service Appointment Coordinator (BDC Rep) - Advantage Honda - Atlantic Auto Group - Manhasset, NY

Business Development (BDC) Representatives – Customer Service Appointment Coordinator We are looking to add customer service appointment coordinators to our Business Development Center. This is a great career opportunity for applicants with automotive BDC experience, or for someone with other customer service/telephone contact experience. We are committed to providing the highest levels of customer service through our unsurpassed knowledge of the vehicles that we sell and service. Our staffs of automotive professionals take pride in representing our brands and are well versed in the innovative design, advanced technology, and superior performance that the brand represents. Responsibilities for our BDC positions include: Responding to and following up all customer Internet inquiries via email. Making follow-up calls to customers. Interacting with customers as well as with all dealership departments. This position includes a base salary plus an aggressive commission plan with bonuses. Automotive BDC experience is preferred but will train candidates with customer service and/or telephone contact experience. Candidates must be reliable and must report to work every day on time. We want friendly upbeat people who like talking on the phone and helping people find answers to customer’s questions about our extensive line of products. Ability to address and answer customer requests via phone and e-mail skills. Strong organizational skills and the ability to effectively multi-task. Ability to follow instructions to perform tasks for Service Manager. Ability to encourage customers to schedule appointments. Excellent written and oral bi-lingual communication skills a plus. Determination to effectively follow-up with customers. Dependable Basic knowledge of computers. We want to hire only the best so you must pass a drug test and a background check and have a valid NYS driver’s license.

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