Inflight Crew Trainee job - JetBlue Airways - Orlando, FL

Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations. The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun. Essential Responsibilities Respond safely and effectively to a broad range of in-flight emergencies Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction Perform other various duties as outlined in company manuals Provide assistance to Customers with lifting carry-on bags into overhead bins Provide assistance to disabled Customers and/or unaccompanied minors Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales Promote and upsell buy-onboard products to meet company ancillary revenue goals Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions Other duties as assigned Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma Demonstrate proficiency in reading, writing and speaking English Successfully complete a customer service assessment Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs At least twenty (20) years old Vision corrected to 20/20 Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly Must have the ability to walk comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification Able to lift up to fifty (50) pounds from the floor to above the shoulders Able to reach six feet three inches (6’3”) without shoes Able to be away from home for up to five (5) nights and six (6) consecutive days Currently in possession of a valid passport or equivalent travel documents to freely enter & exit all destinations where JetBlue flies. US passport holders should have a minimum of 6 months validity remaining at the time of application Knowledge of basic computer and electronic tablet devices Able to read and comprehend guidance as found in required manuals Must be able to adhere to JetBlue Inflight Crewmember Uniform Appearance Standards Able to work as a team to deliver the JetBlue Experience Able to report within 2 hours of notice to assigned base location: Boston, MA (BOS); New York, NY (JFK); Fort Lauderdale, FL (FLL); Orlando, FL (MCO); Long Beach, CA (LGB) Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting Pass a ten (10) year background check, pre-employment drug test and criminal history records check. Legally eligible to work in the country in which the position is located Preferred Experience and Qualifications Bachelor’s degree One year customer facing sales experience Able to function effectively with limited hands-on supervisory guidance Possess a strong passion for quality customer service Working Conditions: Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Well groomed and able to maintain a professional appearance. When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Equipment: Computer/Electronic Tablet and other office equipment Aircraft emergency equipment (including firefighting and evacuation) Aircraft medical equipment Aircraft interphone system Cashless cabin handheld device Hazardous materials kit Drink trays/snack baskets Galley equipment Work Environment: Non-traditional work hours, shifts cover flight schedule which operates twenty four (24) hours a day, seven (7) days a week. Must be available to work any schedule. Away from home for up to six (6) consecutive days Irregular operations occasionally cause extended work day Physical Effort: Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EEO is the Law EEO is the Law GINA Supplement JetBlue Airways – 1 day ago – save job

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JetBlue Airways Corporation (JetBlue) is a passenger airline that provides customer service primarily on point-to-point routes. During the…

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