Jack Daniel's Quality Control and Technical Services Manager - Brown-Forman - Lynchburg, TN





Job Description Summary

Scope of Position

Responsible for material, beverage alcohol, and finished package quality from receipt through shipment for over 16 MM cases annually. Coordinates management of the ISO-9001 program and ETQ Quality Systems for Jack Daniel Prop, and Distillery Quality Management System for Inc. with the Manager of ISO and the Manager of QC and Technical Services. Support process improvement and corrective action projects by providing quality plans, testing and analysis. Manages a team consisting of: Manager of ISO & Lab Services, QC Engineer, QC Supervisor, QC Specialists, and laboratory technicians.

• Job Description

Job Description

Basic Function

Responsible for monitoring quality and adherence to specification for JD Family of Brands, raw materials and finished goods, as well as collecting and reporting production and process information to management. Assist and advise operating areas of bottling, maturation, processing, logistics, receiving in regards to testing and use of quality tools. Provides guidance to ISO/Lab Manager, QC Engineer, QC Supervisor, QC Specialists, QC Lab Techs and all bottling employees in interpretation and application of related quality standards by using problem solving techniques and objective testing of materials to conformance standards. Conducts or supervises audits of incoming or stored materials, work in process, and finished goods. Determines disposition of materials and finished goods. Empowers and equips bottling personnel to make sound quality decisions in regard to product package quality through training and coaching using B-F quality standards. In Director’s absence, assumes responsibility for all Quality Control department activities.

Responsibilities:

Collects data, performs statistical analysis, and reports trends related to products, raw materials, and finished goods. Provides reports and recommendations to plant and corporate management. Leads efforts in investigating and implementing automated inspection equipment to increase the quality of finished product.

Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures.

Initiates and/or manages corrective and preventive actions as required to improve product/package quality.

Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality procedures.

Oversees the collection of quality data related to materials and finished goods. Analyzes data and prepares reports with recommendations to plant and corporate management.

Coordinates with Purchasing to maintain open communication with vendors to meet the specifications of purchase orders. Document feedback to vendors and require corrective action from vendor to ensure high quality packaging materials.

Assumes duties of Manger of ISO and QC Specialists during absences to insure that there is no disruption in delivery of QC services to the plant.

Assists Bottling and Bottling Maintenance in resolving process and operational issues as they relate to quality.

Coordinates investigation of complaints and initiates any corrective action necessary to prevent reoccurrence.

Identify, report, and assist operations personnel in addressing processing and production problems related to product quality.

Select and manage external resources as needed to complete analyses to ensure high quality processes and materials are used during all areas of production.

Direct and assist Manager of ISO with management of ISO 9001 compliance for Jack Daniel, Prop. Shared responsibility for developing, maintaining and controlling documented ISO 9001 Quality System.

Provide leadership for the site-wide Quality Improvement and Cost of Quality Efforts







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Brown-Forman, founded in 1870, is a diversified producer and marketer of fine quality beverage alcohol brands. Headquartered in Louisville,…





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