Department of Human Services
SS: Clerk (WL)
–
Job Number:
ADM010B
Job Posting
:
Nov 24, 2015
–
Closing Date
:
Dec 24, 2015
Primary Location
:
GA-Douglas-Douglasville
Number of Openings
:
1
Job
:
Administrative & Operations Support
Shift
:
Day Job
Description
:
The Division of Child Support Services’ Program Assistant position is responsible for:
- Providing RPI Same Day Service Orientation to potential customers who are considering application for services.
Customers are educated on the Same-Day-Service process as well as other core services provided by DCSS to include:
- Case Registration process for new incoming cases, Locate of Non-custodial Parents in order to pursue
- Support Order Establishment and Enforcement of Support Orders by Legal and/or Judicial process. Answers, screens and directs telephone calls, greets or assist internal or external customers, processes incoming & outgoing case transfers.
- Opens & sorts incoming mail and process outgoing mail.
- Research Resolve and Respond to Customer Concerns/Complaints, Emails, other States & Government Agencies, etc.
- Provides general clerical support, to include such tasks as data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, etc.
Qualifications
:
High School diploma or GED and two years of general office or administrative experience
Preferred Qualifications – External
:
Completion of one (1) year of education at an approved accredited post-secondary institution of higher learning
-or-
One (1) year work experience that included the performance of general office duties to include responding to customer inquiries or complaints via telephone and direct contact, filing, keyboarding, use of technology for data entry and the generation of other communications and/or bookkeeping/accounting
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