The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today’s global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.
WHAT DOES A CLERK DO? Clerks provide general clerical support to various offices. Clerks perform a critical role in the processing, distributing, and managing incoming and outgoing correspondence. The Mail and File Clerk processes both incoming and outgoing mail. In fact, Mail and File Clerks process more than a million pieces of correspondence, including tax returns, each year. The File Clerk while experiencing similar volumes is responsible for processing and filing documents.
WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION:
The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.
Positions are located in the Wage & Investment Division, Customer Assistance Relationship and Education (CARE)/ Field Assistance in Guaynabo, Puerto Rico.
An intermittent employee works a schedule that may have irregular number of hours and days for which there is no pre-arranged scheduled tour of duty. Hours may be changed by management to meet workload demands.
TRAVEL REQUIRED
RELOCATION AUTHORIZED
KEY REQUIREMENTS
- Please refer to “Conditions of Employment.”
- Click “Print Preview” to review the entire announcement before applying.
DUTIES:
As a CLERK you will:
- Work in a number of offices throughout the IRS providing clerical support
- Receive, open, sort, and distribute both incoming and outgoing mail; route mail to various points within and outside the organization. Ensure all mail contains sufficient information for proper delivery. Maintain logs for mail accountability purposes.
- Screen documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas. Screen material initially identified as “unable to route” to determine information requested and based on thorough knowledge of organization and functions of various offices, determine proper office which the material should be sent. Identify forms or documents requiring special priority handling and treat them accordingly.
- Receive and process incoming and outgoing registered and certified mail, and express mail shipments. Maintain appropriate records and/or logs for tracking and reconciliation purposes.
- Review and process outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person.
Highly Desirable:
- Ability to receive and process incoming and outgoing mail as well as to maintain appropriate records and/or logs for tracking and reconciliation purposes in both English and Spanish.
- Knowledge of basic computer skills in order to process taxpayers’ payments electronically.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
QUALIFICATIONS REQUIRED:
You must meet the following requirements by the closing date of this announcement :
GS-05 LEVEL: A. One year of specialized at a level of difficulty and responsibility equivalent to the GS-04 grade in the Federal service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above.
You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
- The experience may have been gained in either the public or private sector or Volunteer Service . One year of experience refers to full-time work; part-time work is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for this position.
HOW YOU WILL BE EVALUATED:
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating : Your application will be evaluated in the following areas: Reading, Listening, Conscientiousness, Interpersonal Skills, Flexibility, Teamwork and Customer Service . Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans’ preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a rating of category B or better to be rated as “well qualified” to receive special selection priority.
To preview questions please click here .
BENEFITS:
You can review our benefits at:
https://careerconnector.jobs.treas.gov/cc/irs/vacancy/preview!benefits.hms?orgId=2&jnum=132671
OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies.
– This is a bargaining unit position.
– NOT eligible for health benefits.
– Tour of Duty: Monday-Friday between 8:00a.m.-5:00 p.m.
– Temporary/Intermittent, Not To Exceed 45 Days.
CONDITIONS OF EMPLOYMENT:
– A 1-year probationary period is required.
– Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
– Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
– If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
– Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
– Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
– Undergo an income tax verification.
HOW TO APPLY: The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. – 4:00 p.m. ET, Monday – Friday). If applying online poses a hardship, please contact us by noon ET on the announcement’s closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://www.jobs.irs.gov/midcareer/reasonable-accommodation.html . We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis; please contact Elizabeth Daquaro at elizabeth.l.daquaro@irs.gov if you require this for any part of the application and hiring process. If you are an applicant with a disability, you may contact Jean Eilbert the IRS Disability Employment Program Coordinator, at jean.f.eilbert@irs.gov about special appointment authorities for persons with disabilities, in addition to applying for this job announcement.
To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the “Apply Online” button and follow the prompts.
- You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
- To complete , you must click the “Finish” button located at the bottom of the “Application Review” page.
- To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application and the documentation received.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk .
REQUIRED DOCUMENTS: A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents . Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) http://www.jobs.irs.gov/downloads/CoverLetterTips.pdf
To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips http://www.jobs.irs.gov/downloads/ResumeTips.pdf
VETERANS’ PREFERENCE DOCUMENTATION If you are claiming veterans’ preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form. For more information on veterans’ preference view FedsHireVets .
Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.
EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
AGENCY CONTACT INFO: Nancy Runkel
Phone: 631-447-4102
Fax: 000-000-0000
Email: ctr.bsc.personnel.3@irs.gov
Agency Information:
INTERNAL REVENUE SERVICE
1040 Waverly Ave
Stop#13
Holtsville,
NY
11742
US
Fax: 000-000-0000
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