Ensures quality products and services are provided to all clients through the direction of HR team.
Recruits, selects, hires, evaluates, and ensures training of HR Team to meet the needs of providing quality service to the client base.
Counsels and develops staff for personal and corporate advancement through training programs, workshops, and other educational resources.
Observes and evaluates performance of HR Team to ensure that client training programs meet established quality standards.
Regularly visits all field locations in the assigned territory to provide coaching, feedback, and development of HR Team.
Monitors turnover and other employment issues that impact field operations; designs and implements strategies for continual improvement.
Evaluates product effectiveness. Escalates product and process issues to internal partners and develops appropriate process improvement strategies.
Monitors the Area Key Performance Measures (KPMs) to ensure achievement of projected targets. Implements strategy to support achievement of goals.
Partners with DSMs, service centers, and business units to monitor and ensure that processes support expansion of sales, attainment of revenue targets, retention of existing clients, management of client discounts, and maintenance of quality service standards.
Manages and guides the HR Team to reach for subject matter experts to help with counseling clients on Human Resources policies, procedures, performance management, recruitment, employee relations issues, and matters relating to employment law.
Ensures that the HR Team keeps abreast of trends and changes in Human Resources legislation and/or makes recommendations for product enhancement to keep client practices and policies in compliance with federal, state, and local governmental agencies.
Assists area HR Team to develop appropriate strategies for clients relative to utilization of the service and recommends solutions from simple to complex HR issues.
Handles escalated client issues, lost client issues, and pricing by working directly with client as needed. Negotiates and resolves issues as needed. High school diploma. Associate?s or Bachelor?s degree is preferred
A minimum of 7 years of experience in Consulting services or profit center environment. A minimum of 2 years of supervisory experience are required.
Experience in tracking revenue and expense required. Strong understanding of Human Resources or management principles required. Previous experience with management of remote staff is preferred. PHR certification is preferred. Travel is required 50% – 60% of the time.
EmoticonEmoticon