Requirements and Competencies
- Must have a high school diploma or equivalent
- Must be at least 18 years old
- Must be able to type at least 25 WPM
- Must have excellent written and verbal communication
- Must be have basic computer skills
- Must be able to multi-task and adapt to changes in a fast paced work environment
- Must be able to sit for long periods of time
- Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts
Desired Qualifications
- Bilingual
- Demonstrated knowledge of SEA parks and products
- Previous call center experience preferred
Primary Responsibilities
- Answer general questions about the SEA Parks and assist in group reservation sales
- Handle inbound group sales calls
- Attain quality and group sales revenue goals through customer benefit selling and exceeding internal and external customer expectations
- Process orders, research and solve problems that may occur within group orders
- Perform data entry on new and existing contracted and non-contracted accounts
- Book group reservations for Park Tours and Discovery Cove products for consumers
- Manage all DCO reseller reservations and inquiries
- Sell tickets to inquiring groups
- Maintain park and product knowledge by accessing department SharePoint site on daily basis
- Meet and maintain the established benchmarks set for key metrics for a specified period of time
- Learn new techniques, programs and information to achieve objectives
- Assist in other areas of as required
SeaWorld Parks & Entertainment – 43 minutes ago – save job
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45 reviews
Swimming with the fishes takes on a whole new meaning at these parks. SeaWorld Entertainment is one of the US’s largest theme park…
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