The travel industry is an exciting field, and Discover Corps is re-inventing what it means to do authentic, off-the-beaten path, people-focused immersion travel through its volunteer vacations.
Discover Corps unlocks an immersive experience in communities in Africa, Asia and Latin America through a unique combination of volunteering, workshops, touring and sharing experiences with local people that leaves a lasting impact on the soul. Our partnership with the National Peace Corps Association grants us access to people and places that most travelers never visit. We are looking for a Part-Time Travel Specialist in our San Diego, California office for 20-30 hours per week. The hours could increase during our busy season and decrease slightly during the slower season. This position is the first line of contact to the public. You will be responsible for handling large amounts of both incoming and outgoing calls for participants interested in booking a trip. You will not be required to book flights.
In order to be successful in this role, candidates must possess energy to become a winning salesperson, be extremely organized in order to manage large amounts of critical information and convey a warm, friendly tone of voice when speaking and answering a customer’s inquiries. Discover Corps is a new organization where we all wear many hats. In addition to the sales focus, you may also be asked to help prepare participants for their trips as well as any other administrative duties as they arise.
Minimum Requirements
- Minimum one year of telephone-based sales or customer service experience
- Experience in the travel industry in a similar position
- Answer calls and emails promptly from customers who are requesting information on our trips and provide prompt customer service
- Advising customers of international travel requirements such as visas, passports, travel insurance etc. and make appropriate recommendations to ensure the trip meets their expectations
- Proven fluency in Microsoft Office suite
Comfortable learning new technology
- Outstanding organizational skills and attention to detail
- Experience traveling to developing countries
- Excellent verbal and written communication skills
- Flexibility to work shifts, evenings and weekends
- Exceptional customer service skills
Ideal Candidates will also have
- One year of social media marketing experience
- Experience using CRM system such as Salesforce.com
- Proficient in spoken Spanish
Position
- Part-Time (20-30 hours per week)
- Based in San Diego (Mission Valley location)
- $13 per hour compensation
- Begins mid-January 2016
To apply, please send a copy of your resume and a cover letter. In your cover letter, please include answers to the following questions. 1. Which countries have you traveled to for more than 2 weeks, and which ones impacted your life the most? 2. What is your experience with consultative sales?
Please note that due to the number of applications received; only top candidates will be contacted. No walk-ins or phone calls please.
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About Discover Corps Discover Corps is a new division of Terra Education, an established operator of international service-learning travel programs. Terra Education is best known for its service-learning trips for teenagers, called Global Leadership Adventures (www.experienceGLA.com). Discover Corps is a new program that seeks to take responsible, immersive travel to a whole new level. We are sort of an “anti-tour”; instead of visiting a lot of cities in a few days, we prefer to go deep into the heart of a community in order to develop authentic connections based on our shared humanity. Our travelers engage in a significant volunteer project while also visiting sites of cultural, historic and natural importance. More information can be found at www.discovercorps.com.
Job Type: Part-time
Salary: $13.00 /hour
Required experience:
- Telephone-based sales & Customer service experience: 1 year
Required education:
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