COMPANY OVERVIEW: Shared Imaging, LLC (www.sharedimaging.com) is based in Streamwood, IL and its sole focus is meeting the needs of customers in delivering CT, MRI and PET/CT solutions.
Shared Imaging has one simple goal: to help health care providers reduce their cost of care and improve patient outcomes through the efficient use of diagnostic imaging technology and services. They stand behind their services and provide ongoing support to their customers as their needs change.
Today, Shared Imaging serves hundreds of clients nationwide, each with unique arrangements specific to respective business needs and market demands. Their clients can be confident in Shared Imaging’s commitment to client satisfaction and to meeting clients’ specific needs with solutions that address technology and cost concerns.
By tailoring solutions to meet those specific needs, Shared Imaging has successfully assisted hundreds of health care providers in expanding their service levels, upgrading technology, lowering costs, minimizing risks and conserving capital.
Shared Imaging’s business is providing quality equipment and services, but their passion is building long term partnerships. Shared Imaging works closely with client teams to deliver just the right CT, MRI and PET/CT solutions. They help clients maximize the benefits for doctors, patients and the community. Their analysis of equipment usage patterns will help identify changing demands. And as those needs change, Shared Imaging will remain uncommonly flexible—in agreement terms, in upgrade options, in their entire approach—to ensure their clients stay ahead in the markets they serve.
POSITION OVERVIEW: The Customer Engagement Leader will be responsible for establishing themselves as a cross-functional leader within the organization responsible for our customer facing initiatives and process. He/She will be responsible for owning the development and rollout of customer satisfaction and retention processes, proactively communicating operational and customer onboarding activities throughout organization, and participating in meetings that require cross-functional management support.
JOB RESPONSIBILITIES:
1. Act as a headquarters based contact for customer initiatives including our Stay Connected program, customer satisfaction program and onboarding.
2. Work closely with the Sales, Marketing & Operations teams to prepare client required documentation, including proposals for new business opportunities.
3. Coordinate projects to ensure that internal & external milestones are completed on schedule.
4. Interact with customers on a clinical & operational level to ensure that our solutions are aligned with their objectives.
5. Develop a reporting system and metrics to effectively manage and improve customer satisfaction through the use of customer provided feedback and data.
6. Establish and promote best practices with clients to gain a competitive advantage in the marketplace.
JOB REQUIREMENTS:
1. Minimum of a BS degree plus 3 – 5 years of project management or customer advocacy experience
2. Competency in project management and business software, Microsoft Office, etc.
3. Excellent organization and leadership skills with the ability to effectively motivate and promote continuous improvement and manage projects
4. Ability to display credibility and knowledge in front of large and diverse audiences to inspire vision and motivate successful execution
5. Strong organizational skills and the ability to handle multiple functions and priorities
6. Clear and effective verbal and written communication skills with the ability to communicate effectively with all levels of the organization, and with vendors and partners
7. Must be able to interact with clients and internal management
8. Excellent interpersonal, influencing, communication and organizational skills
9. Experience with contract development and administration
COMPENSATION: The position will receive an attractive base salary and benefit package.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
Job Type: Full-time
Required experience:
- Customer Service, Project Management: 3 years
Required education:
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