Maintains radio log; prepares & types reports and correspondence; maintains proper files for correspondence and reports. Receives and records telephone calls; responds to calls for service from the public (e.g., crashes, disabled vehicles, OVI); provides information &/or directions.
Greets and assists visitors to the patrol facility; provides liaison services to the area communities & to the other public service agencies; performs other related duties as required.
Minimum Qualifications:
High school diploma or GED equivalent; reading, writing & speaking English; 1 course or 3 mos. exp. in typing, operating a personal computer & word processing; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult situations.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
Major Worker Characteristics:
Knowledge of radio (e.g., MARCS*, LEERN*, & STATEBAND* ); CAD*; multi-line telephone & LEADS messages*; technical operations & procedures*; highway patrol post & dispatch center operations*; customer service practices; radio & telephone techniques*; CPR*; heart saver/AED*. Skill in operation of radio, multi-line telephone & LEADS messaging equipment to include LEADS terminal*; operation of personal computer & use of office systems software. Ability to think & act promptly in emergencies & under stressful conditions; handle routine, non-routine & emergency contacts with highway patrol & other state agency units, other outside law enforcement personnel, court personnel, media, & general public; move arms, hands & fingers easily to operate multiple pieces of communication equipment simultaneously; lift up to 25 lbs.
*Developed after employment.
Supplemental Information:
THIS POSTING IS FOR APPLICANTS TO APPLY TO BE PLACED IN A POOL OF CANDIDATES TO BE CONSIDERED FOR FUTURE POSSIBLE OPENINGS AT THE LOCATIONS NOTED.
APPLICANTS SELECTED FOR POSITION CONSIDERATION:
- Will be required to complete half-day job simulation testing
- Will be required to complete a polygraph examination
- Will be required to complete a background investigation
- Will be required to complete a comparative analysis and/or drug-test
AGENCY PREFERRED QUALIFICATIONS : Possess training or exp. in dispatching; knowledge of law enforcement procedures; 6 mos. exp. in public relations; possess working knowledge of LEADS; 12 mos. exp. in operation of computer. Valid Ohio Class “D” Driver License.
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT:
Must successfully obtain LEADS & CAD certification prior to completion of probationary period; must re-certify in LEADS every two years as mandated by Ohio Administrative Code 4501:2-10-03 (G) (3); may be permitted to ride with line troopers with approval of supervisor per OSTA Unit #1 agreement.
UNUSUAL WORKING CONDITIONS :
Works weekends with rotating days off; confined to work area sitting for long periods of time at personal computer terminal; constant noise from telephone ringing & radio traffic; exposed to stressful working conditions involving performance of multiple, critical tasks simultaneously to ensure safety & welfare of highway patrol & other state agency units & public.
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