Under direct supervision of the Library Superintendent and/or Library Associate, the Library Assistant operates within the City of Sterling’s policies/procedures and quality standards while performing general library services to library customers; checks books in and out through computerized system; answers general questions regarding library policy and procedures in person or by phone; provides library patrons with information and references services by accessing and demonstrating how to access information thorough books, computers, media services, tablets, smart phones, and outreach programs.
Essential functions:
- Operates a computer utilizing such software programs as word processing, spreadsheets, and databases;
- Enter and maintain written and computer records of library collections, inventory, and visitation statistics using software programs such as word processing, spreadsheets and databases;
- Maintains confidentiality of data and information;
Knowledge, Skills, and Abilities:
Knowledge of:
- Standard of customer service delivery practices and procedures sufficient to be able to process various types of in person/phone contacts associated with customer service duties;
- Dewey Decimal System or rudimentary numbering system and innovative interfaces online computer systems; routine software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases;
- Reference materials and resources; library operations and functions and children’s and adult programming;
- Operation of a computer/automated library system;
- Interest in books and literature and reader interest levels;
- General library principles, methods and procedures;
- Phone systems, computers, and electronic data processing;
- C a sh register operation, dealing with money, receipts and deposits ;
Education and Special Requirements:
EDUCATION, EXPERIENCE AND TRAINING :
- Education : High School graduation or G.E.D. certificate
- Experience : Two years of experience in public contact work, preferably in a library setting.
Special Requirements:
Possession of the appropriate CO operator’s license for the type of City owned vehicle which the employee may operate in the scope of employment
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