Future Opportunities:
Part-Time Customer Service Representatives (Bilingual)
for the Redlands Call Center
Starting Pay: $15.29 – $31.73
Southern California Gas Company has future openings for its Redlands Call Center as a Part-time Bilingual Customer Service Representative . The ideal candidate must have 2-3 years of solid customer contact experience and have a good command of both English and Spanish languages
Customer Service Representative
- CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.
Essential Duties and Responsibilities
- Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
- Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller’s situation.
- Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
- Maintains knowledge of changing company policy and procedures
- Effectively promotes products and services that meet customer needs
- Strives to provide a superior customer experience that focuses on first-call resolution
- Demonstrates a learning attitude focused on innovation and continuous improvement.
- Has an overall positive presence in the communities that we serve
- Possesses a mature and self-confident attitude
- Naturally possesses a high energy level and demonstrates strong dependability
- Embraces a strong work ethic and enjoys working in a fast paced and changing environment
- Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.
Physical Demands
- Very Light — Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.
Environmental Conditions
- Office environment with some noise generated by co-workers; telephone contact with customers.
External Qualifications:
Minimum Qualifications
- Previous customer contact experience
- Ability to operate a computer and peripheral equipment
- Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test.
- Qualify through a panel interview
- Pass a drug test if moving from a non-safety sensitive job. All incumbents are subject to participation in the Company’s random drug testing program.
- Pass a security background check
- Successfully complete formal Customer Service Representative training
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38 reviews
Southern California Gas (SoCalGas) figures being the largest gas utility in the US gives it the right to call itself “The Gas…
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