POSITION SUMMARY:
The Switchboard Operator operates the Clinic switchboard, provides routine information and directs calls to appropriate areas.
DUTIES AND RESPONSIBILITIES:
Channels all incoming telephone calls and routes them to appropriate departments.
Communicates general Clinic information.
Maintains emergency call knowledge in case of fire, bomb threat, medical emergencies, etc.
Performs various clerical duties for departments, such as Medical Records, Billing and Transcription, as requested.
Maintains schedule of physicians on-call, updating as advised, notifying patients upon request.
Insures that “night message” is left on answering service at end of each work day and other messages as necessary such as closings, holidays, etc.
Notifies telephone company of any repairs and/or programming changes as appropriate.
Assists staff and faculty in dialing local numbers when difficulty arises.
Abides by OSHA guidelines.
Maintains patient and practice confidentiality.
Maintains professional demeanor at all times with patients, caregivers, physicians and coworkers.
Performs other duties as assigned.
Job Type: Full-time
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