Avita Pharmacy opened with a mission to serve patients and providers with nothing less than excellence.
Our experienced specialty pharmacy staff is dedicated to helping patients better understand and adhere to the complicated medication therapies that accompany a complex health condition. We’ve developed programs and services that bridge the gaps between patients, their providers, service organizations, and pharmacy care. Because we are a specialty pharmacy, you can expect more than just your average corner store. From our prior authorization department to our patient management program, Avita Pharmacy is dedicated to providing the best possible experience for our patients and their entire healthcare team.
Our experienced and specially trained pharmacy teams are dedicated to bridging the gap between patients, providers, service organizations, and specialty pharmacy care. We’ve developed programs and services that help us provide the best possible pharmacy experience for our patients and their entire healthcare team. We are committed to excellent pharmacy service, and that same value has lead us to give back to our communities. Each year, we sponsor and support over 130 initiatives across the country. At Avita, we believe in helping our communities grow and improve each and every day. Our patients are more than just a prescription, and that’s why we’re more than just a pharmacy.
You’re more than just a prescription, and we are more than just a pharmacy.
The Call Center Representative assist the pharmacy staff in triaging client calls, resolving customer concerns, checking out patients through point of sale system, filing of prescriptions and other administrative duties, scheduling patient delivery or pickup of prescriptions, notifying patients that prescriptions are ready for pickup/ delivery and creating and maintaining accurate customer demographic records.
This person triages customer service requests/call by department, urgency and information/response required; Resolves customer complaints, issues and concerns; Cash out pick up patients through Point of Sale system; Research questions, issues and concerns as directed by management; Prioritize and respond appropriately to customer/client calls; Direct calls to appropriate team member to ensure best service possible; Explain available products or services; Respond to client inquiries and to order status inquiries; Collect, prioritize and sort incoming prescription orders to the appropriate department/area; Initiate patient contact calls; Schedule delivery/pickup with patients; Notify patient’s that prescriptions are due to be filled and warm transfer them to a technician to go over medications to be refilled; Contact customers according to call schedule to verify delivery of medications and patient demographics; Coordinate/manage urgent order process; Administrative filing duties; Scanning requests into the pharmacy system for technicians and pharmacists to perform respective duties; Assist pharmacy personnel within scope of responsibility to meet workflow deadlines and/or complete miscellaneous projects; Assist with training of new hires; Follow all applicable government regulations including HIPAA; Other duties as assigned; and Cleans, and helps maintain, equipment and work areas, according to prescribed methods.
Major Duties: Meets organizational expectations as defined by the Employee Handbook. Assists Pharmacists in medication order entry as necessary. Clarifies illegible orders with the Pharmacists, informs pharmacist of potential drug interactions, duplications or allergy concerns. Has a pharmacist check all work prior to delivery. Assists the pharmacist with special assignments as needed. Must be computer literate. Answer phones and help customers at the counter. Performs other duties as assigned or directed to ensure smooth operation of the organization. Regular attendance required.
Education/Knowledge/Skills/Abilities: High School Diploma or equivalent, Customer Service and Pharmacy Call Center Experience Preferred, and must be Courteous, Cooperative, Punctual, Professional, Accurate, and Detail-orientated
Physical/Mental Requirements:
Adequate range of motion and mobility required, May require lifting/carrying moderate loads (40lbs), Must be physically able to operate the equipment used for the job, Sitting, standing, bending and stooping, Talking and the ability to express and exchange ideas by means of language, Hearing and the ability to perceive sound, Near acuity with clarity of vision at 2 feet or less required, Ability to read, record or type data quickly and accurately, Ability to collect and analyze data and verbal information to reach logical conclusions, Ability to determine the time, place and sequence of operations or actions required. May be required to stand for long periods of time (4-8 hours), and May be required to handle a heavy work volume
Job Location:
Required education:
- High school or equivalent
Required experience:
- Call Center Representative: 2 years
EmoticonEmoticon