Position Purpose:
Responsible for assisting station management with various administrative duties in the airport such as employee communication, customer relation correspondence, event planning as well as other general administrative duties.
Principal Duties and Responsibilities:
- Acts as a liaison between station management and internal/external customers
- Writes communication briefings, bulletins and newsletters to ensure agents are informed of policy and procedure changes as well as station and company news
- Ensures bulletin boards are updated on a regular basis with timely information
- Conducts briefing sessions and responds to questions and concerns voiced by agents during these sessions. Researches issues not answered during the session and responds in a timely fashion
- Responses to customer complaints and employee inquiries
- Maintains accuracy of airport ground manuals in accordance with company standards to ensure compliance with all federal, state, and local regulations affecting operations (including safety, OSHA, FAA, and DOT)
- Develops and coordinates employee recognition and incentives
- Coordinates holiday meals, Pride Days and special events
- Performs other related duties or responsibilities as required or requested
- Creates a customer-focused department
- High school degree plus a minimum of two years work experience, preferably with some college education
- Experience within an airline Reservation / Customer Service department or equivalent in a related service industry
- Proficient in the use of Microsoft office products
- Exceptional organizational and prioritization skills
- Excellent verbal and written communication skills, with ability to effectively communicate with employees at all levels within the organization
- Must be able to work independently with a minimal amount of direct supervision and able to perform effectively in a team environment
- Demonstrated ability to manage multiple, concurrent responsibilities
- Ability to work a varied schedule, including nights, weekends and holidays
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
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