DISTINGUISHING CHARACTERISTICS
Service Worker 1 This is the entry level class in the Service Worker series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Service Worker 1 class is distinguished from the 2 level by the performance of less than the full range of duties assigned to the 2 level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.
Service Worker 2 This is the journey level class in the Service Worker series and is distinguished from the 1 level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the 1 level.
This class is distinguished from Senior Service Worker in that the latter performs difficult and complex work in the construction, installation, maintenance, and repair of water service distribution systems and provides technical and functional supervision to lower level staff.
SUPERVISION RECEIVED AND EXERCISED
Service Worker 1
Receives immediate supervision from the Senior Service Worker; receives technical and functional supervision from an assigned Service Worker II.
Service Worker 2
Receives general supervision from the Senior Service Worker; receives technical and functional supervision from an assigned Senior Service Worker.
Examples of Duties:
Install, maintain, and repair components of a water service distribution system, including valves, mains, fire hydrants, and a variety of meters, gauges, and flow monitoring devices.
Install and replace water mains and lay ductile iron, steel, or plastic pipe; drill and tap water mains; dig and backfill trenches through use of mechanized equipment or manually, as needed.
Locate and fix water main leaks, including repair of pipes; flush mains to clear lines and provide water clarity and provide sufficient water pressure.
Set up and work traffic control related to water service assignments.
Perform masonry tasks such as building forms, mixing, pouring and finishing concrete structures; patch asphalt pavement as needed for temporary use.
Perform a variety of welding tasks, including flaring and fitting copper pipe to ensure water tight assemblies; may fabricate parts as necessary.
Inspect water tanks and wells and surrounding areas for vandalism and water supply security problems; repair security breaches as necessary or report to supervisor, as appropriate.
Inspect and maintain the District’s water supply source, dam and canal conveyance; replace meters, repair and maintain meters at inlet housing.
Operate, maintain, repair and paint air operated vacuum valves.
Perform building and grounds maintenance, as assigned.
Clean work vehicles; stock vehicles with parts and materials according to service order needs.
Respond as needed to customer concerns in the field or refer to other District staff as appropriate.
Build and maintain positive working relationships with co-workers, other District employees and the public using principles of good customer service.
Perform related duties as assigned.
Typical Qualifications:
MINIMUM QUALIFICATIONS
Service Worker 1
Knowledge of :
Basic construction methods, materials, and equipment.
Basic building and grounds maintenance techniques and methods.
Ability to :
Construct, i nstall, maintain, and repair components of a water service distribution system.
On a continuous basis, know and understand operations, and observe safety rules; intermittently analyze problem equipment; identify and locate equipment; interpret work orders; remember equipment location; and explain jobs to others.
Intermittently, sit while studying or preparing reports; bend, squat, climb, kneel and twist when performing installation of equipment; perform simple and power grasping, pushing, pulling, and fine manipulation; and lift or carry weight up to 50 pounds.
Use various hand and power tools and equipment, including digging bar, push broom and drills.
Learn to operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers.
Learn to operate a forklift, small crane, and related field construction equipment such as an air compressor and jack hammer.
Learn to use pipe fitting and welding equipment.
Learn to read and understand distribution system maps and related drawings.
Learn to complete required reports related to work activities.
Perform building and grounds maintenance work.
Perform heavy manual labor and work in traffic situations.
Work outdoors in a variety of weather conditions.
Work assigned shift schedules; be available for call back.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience :
One year of water utility field experience is desirable.
Training :
Equivalent to the completion of the twelfth grade.
License and Certificate
Possession of, or ability to obtain, a valid California Driver’s License.
Possession of, or ability to obtain, a Distribution Operator Grade 1 Certificate as issued by the State of California Department of Public Health.
Service Worker 2
In addition to the qualifications for the Service Worker 1:
Knowledge of :
Methods, materials, and equipment used in water distribution construction, installation, maintenance, repair, and operation.
Building and grounds maintenance techniques and methods.
Pipe fitting, welding, and fabrication techniques.
Safety practices and procedures related to construction work.
Basic consumer information rights related to t he California Emergency Planning and Community Right-to-Know Act (EPCRA).
Ability to :
Independently install, maintain, and repair components of a water service distribution system.
Operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers; operate forklift, small crane, and related field construction equipment.
Use pipe fitting and welding equipment to ensure water-tight assemblies.
Read and understand distribution system maps and related drawings.
Perform building and grounds maintenance work.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience :
Two years of responsible journey experience performing duties similar to a Service Worker 1 with the Palmdale Water District.
Training :
Equivalent to the completion of the twelfth grade.
License and Certificate
Possession of a valid California Class A Driver’s License.
Possession of a Distribution Operator Grade 2 Certificate as issued by the State of California Department of Public Health.
Supplemental Information:
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
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