Location and Hours: Old Town Alexandria, VA Headquarters location. We are open Monday through Friday from 8:30 a.m. until 7:00 p.m. The Customer Service Help Desk position requires a minimum of six weeks on-site training in our Alexandria, VA Headquarters Office. After successfully completing the training period the successful candidate may be granted the privilege of working from your (virtual) home location.
Please do not apply for this position unless you have travel agency experience.
Job Overview: The Customer Service Help Desk position serves as a central point of contact for online support for MacNair Travel’s online tools. The Help Desk will provide a high level of customer service by supporting our clients with problem resolution and responding to inquiries through timely distribution of knowledge of any oline tools utilized by MacNair Management clients.
Background and Skill Set: We are seeking an accomplished individual who possesses boundless energy and enthusiasm. Successful candidates must have clear, professional communications skills. They must be able to “bring order to a sometimes hectic environment,” be able to multi-task, and answer user questions via phone/e-mail for online tools support. While filling this important role, you will learn to perform on-line booking fulfillment, maintain a daily incident/request log, assists customers with navigational support, general service information, and booking questions, and troubleshoot online tool issues. The successful candidate will take ownership of end user problems and is proactive in dealing with end user issues. Effective interpersonal skills and the ability to work independently and as part of a team are required. You will provide support and feedback to team members as needed.
Experience in general office duties, proven critical thinking and analytical skills. An individual who excels in a variety of PC related skills including Microsoft Operating Systems and Microsoft business applications skills, and experience with use of internet and e-mail. Travel Agency experience required.
Compensation: Salary will commensurate with experience. MacNair offers an excellent benefits package: health, dental, short term disability/long term disability, 401(k), Flexible Spending Account, Employee Assistant Program (EAP), paid time off, paid holidays, and travel related benefits.
Applying: Qualified Candidates should apply on line at www.macnairtravel.com with their resume and cover letter.
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