Our prestigious client based in High Wycombe, is currently recruiting for a Customer Service Co-ordinator. The main purpose of the role is to answer calls and emails to potential customers seeking to purchase company products and services.
The Role
- Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
- Ensure a professional level of written and verbal communication when responding to customer requests/enquiries.
- Follows up with customer via telephone or email following initial sales contact.
- Identifies customer issues and provides appropriate solutions.
- Contributes to business targets
- Consistently meets departmental sales objective
- Maintains accurate daily record of sales calls in Workbooks
- Identify and log any business issued on the complaints log
- Troubleshooting calls for candidates having issues using our online system
- Handling complaints in a timely and professional manner
The Person
- Educated to A Levels or equivalent
- At least 1 years experience in a similar role
- Customer Service qualification preferable
- Competent user of Microsoft Applications
- High level of written and spoken English
- Excellent telephone manner
- Good closing skills
- Excellent customer interaction skills
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