Think Specialist Recruitment is working with a very successful and established SME based in the outskirts of Hemel Hempstead. They are seeking a candidate who is outgoing, bubbly and offers exceptional customer service to work in their lively, vibrant and busy head office.
Working within a competitive market, they pride themselves on successfully maintaining a 99% retention rate with customers. With their customer base always increasing, they are looking to expand the Customer Experience Account Manager teams. To be suited to the role you must be hard working, have an excellent telephone manner, have the ability to learn quickly and ideally have a technical approach.
Duties include:
- Responsible for building and maintaining relationships with up to 800 accounts
- Respond to any queries or enquiries your accounts may have effectively and efficiently
- Assessing and or resolving any inbound customer service calls
- Troubleshooting over the phone or fault diagnostics and following up
- Handling general billing queries
- Developing a good product knowledge
- Updating CRM with all customer information
- Handling complaints via phone, email or letter
Candidate requirements:
- Able to deliver exceptional customer service
- Computer literate using MS Office (Word and Excel)
- Be able to show initiative
- Excellent communication skills
- Previous Customer Service or Account Manager experience is essential
If you are interested in this job opportunity and have the relevant skills, experience and qualification to be considered, please apply for this role ASAP.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, Human Resources, sales admin/sales support, accountancy & finance, marketing and IT Helpdesk/IT support.
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