Olin Corporation is a manufacturer concentrated in three business segments: Chlor Alkali Products, Chemical Distribution and Winchester. Chlor-Alkali Products, with nine U. S. manufacturing facilities and one Canadian manufacturing facility, produces chlorine and caustic soda, hydrochloric acid, hydrogen, bleach products and potassium hydroxide. Chemical Distribution manufactures bleach products and distributes caustic soda, bleach products, potassium hydroxide and hydrochloric acid. Winchester, with its principal manufacturing facilities in East Alton, IL, and Oxford, MS, produces and distributes sporting ammunition, reloading components, small caliber military ammunition and components, and industrial cartridges. Olin Corporation’s Winchester Division has a Customer Service Assistant opportunity located in East Alton, IL.
Responsibilities:
- Responsible for order acceptance within department established guidelines.
- Coordinate with Sales, Credit, Traffic and other internal departments to provide or obtain information regarding order requirements, credit approval, and shipping requirements.
- Daily activities include order editing, order entry, acknowledging orders, verify pricing and expediting shipments.
- Coordinate marketing activities between the customer, sales and various Winchester departments as needed to support the customer.
- Assist in short pay resolution.
- Responsible for post invoice adjustments.
- Maintain reliable order follow-up system.
- Maintain files in accordance with record retention policies and procedures.
- Perform special projects as needed.
Qualifications:
- Minimum 4 years’ experience directly servicing and administering external customer orders and accounts required; customer service experience in a manufactured product environment preferred.
- Mathematical aptitude required.
- Excellent interpersonal skills required due to heavy contact with external customers.
- Proficiency in Microsoft Word, Excel and Outlook required.
- Proficiency in SAP preferred.
- Experience with and knowledge of Winchester symbols, products, programs, pricing and policies preferred.
- Ability to perform tasks in a short time period, maintain composure when under pressure, and work in a team environment required.
- Ability to prioritize work and shifting demands required.
LEADERSHIP COMPETENCIES:
01 – Action Oriented 42 – Peer Relationship
15 – Customer Focus 50 – Priority Setting
27 – Informing 51 – Problem Solving
31 – Interpersonal Savvy 53 – Drive for Results
32 – Learning on the Fly 61 – Technical Learning
39 – Organizing 67 – Written Communication
“Olin is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Olin – 1 day ago
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