Customer Service - Call Center ($15+) - American Homes 4 Rent - Las Vegas, NV

Call center professionals with exceptional customer service experience have an ideal situation to expand their knowledge of real estate with American Homes 4 Rent in Las Vegas, NV. Besides adding depth and breadth to your skills, you’ll get in on the ground floor of a rapidly growing company that’s unique in the industry ~ one of the nation’s fastest-growing owners of single-family rental homes. You’ll play a key role in customer satisfaction as you assist tenants, vendors and prospects, answering questions about our properties, handling service requests, and setting up tenant portals. We’ll rely on you to build rapport, while being polished and professional. Besides working for a stable organization in a white-hot industry sector, you’ll enjoy an environment that fosters career growth, promotions, recognition, and a competitive compensation and benefits package.

As our Las Vegas, NV – based Customer Service Agent II, your first mission will be to come up to speed on our processes, policies and procedures. The Customer Service Agent II will respond to incoming calls and e-mails, from both tenants and non-tenants, answering questions and inquiries about American Homes 4 Rent in general, or addressing specific tenant issues. You will clarify, through probing questions, the purpose of each inquiry, leading you towards the correct action, such as forwarding the request to another department or providing the correct information to the customer. Top candidates are problem solvers who acquire the knowledge needed to address a client’s concerns without having to escalate the call to a supervisor. You take detailed notes, are comfortable working with computers and entering accurate data, and have superior verbal communication skills. Because of our growth and call volume, you should be able to work flexible hours, including evenings, weekends and holidays; occasional overtime may be required as well. Our atmosphere is fast-paced, friendly, and collaborative. Your drive to succeed and goal to provide a best-in-class customer experience will make you a perfect fit here.

Requirements:
High school diploma or GED required; some college preferred

Minimum 2 years’ experience within an inbound call center setting

Excellent customer, quality and results orientation

Knowledge of Real Estate industry preferred

American Homes 4 Rent is reinventing the residential rental market! We are combining the American Dream of home life in Single Family Residences with the conveniences of corporate rental maintenance and management. As a company, we strive to deliver superior homes and services to our clients as well as become valued members of every community we join.

Keywords

call center representative, customer service representative, processing leads, leasing, real estate, sales, computer skills, inside sales, call center, telesales, telemarketing, customer service, contact center, inbound calls, facilities coordinator, maintenance coordinator, telemarketer, vacation sales

Required Skills

Required Experience

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