The Center for Family Health is currently seeking a full-time Appointment Specialist for our Jackson location. Position Summary :
Responsible for providing excellent customer service, answering phone calls and scheduling appointments for patients, and ensuring completion of registration information
Essential Duties and Responsibilities :
- Greets patients in warm welcoming professional manner, utilizing excellent customer service skills at all times.
- Understands scheduling procedures for all medical providers
- Schedules appointments for patients over telephone, including verification of all demographic information and data entry into practice management system.
- Performs appointment reminder calls for future appointments
- Answers all patient questions regarding our services or connects patient with appropriate personnel
- Conforms with and abides by all regulations, policies, work practices and instructions.
- Assess needs for transportation and translation assistance and schedule as needed.
Non-Essential Functions
Performs other duties as assigned.
Education/Training/Experience
- Minimum of High School Diploma
- Previous medical office experience preferred
- Knowledge of medical insurance rules preferred.
Job Knowledge, Skills & Abilities
- Ability to work effectively and independently within their work area, staying on task.
- Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
- Routine testing/training on various job related skills and competencies.
- Excellent communication skills, both written and verbal.
- Ability to communicate in a friendly, helpful manner with all patients and co-workers.
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Please review all application instructions before applying to Center for Family Health.
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