KAGOME INC
JOB DESCRIPTION POSITION TITLE: Customer Service Representative II
POSITION IDENTIFICATION: Department: Logistics/Customer Service Division: KIULocation: Los Banos, CA FLSA STAT: Non-ExemptReports to: Sr. Manager, Supply Chain Mgmt Hay/Salary Level: 9Prepared by: Patty Lowe Date: 12/05/2012Reviewed by: Patty Lowe Date: 1/06/2016Updated by: Patty Lowe Date: 1/06/2016
JOB PURPOSE AND SUMMARYOrder input for both CA and AR facilities. Send order confirmations back to customers in a timely manner. Provide response to customers timely. Collaborate with production team in AR to ensure changes are communicated.Support the review, understanding and compliance of all programs, policies and procedures contained in the Food Safety and Quality Management System.
DUTIES AND RESPONSIBILITIES:
% OF ITEM TIME FUNCTION
1. 85 Retrieve customer POs from fax, email, web, or EDI daily. Input purchase orders following procedure for both Los Banos and Osceola facilities. Send confirmations to customers using the appropriate/required method. Provide timely responses to customers. Ensure orders are entered accurately into the Macola system to prevent shipping errors
2. 5 Collaborate with Osceola team to ensure sufficient inventory to meet change orders.
3. 5 Assist with invoicing duties as needed.
4. 5 Perform other duties and responsibilities as required or assigned by Supervisor.
_________________ Total 100%
Customer Service Representative Internal Contacts: KIU/KGM Management, Supervisors, Production Personnel, Shipping, Sales and QA/QC Departments.
External Contacts: Customers, Distribution Warehouse Personnel, Vendors, Freight Brokers and Forwarders, and Government Agencies
Education Level: High School Diploma or equivalent, AA Degree or Vocational Degree with an emphasis on business administration.Years and Type of Related Experience Required: Two years of customer service experience in an administration environment.
SKILLS AND ABILITIES
Interpersonal and Communication: Excellent written and verbal skills in formal and informal settings. Individual should be able to conduct him/herself professionally, have a high level of integrity and be able to demonstrate a sense of urgency. Good communication skills thru phone/e-mail. Perform duties with minimal supervision.Technical and Analytical: Strong computer skills with a vast knowledge of MS Office, Windows, and Internet.Administrative and Operations: Excellent time management skills must be self-motivated and able to prioritize tasks with attention to detail. Team Player. Planning and problem solving abilities.Physical Demands: Sitting at a computer terminal, standing, and use the telephone for long periods of time.Work Environment: Working in an office environment with moderate noise levels and interruptions. .Special Equipment Used: Specialized Computer based software, PC, 10-key calculator, fax and telephones.
Job Type: Full-time
Salary: $14.50 /hour
Local candidates only:
Required experience:
- Customer Service: 2 years
Required education:
- High school or equivalent
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Since 1899, we’ve been crafting healthy, delicious sauces, spreads, juices and more. You can depend on us and our expertise. Food is our…
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