BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 35 countries and 26 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure.
SCOPE OF WORK: We’re looking for a candidate interested in the application of information systems for social services. Although the position involves some highly technical work, substantial training is provided and this is not an “IT” position. As a member of USP’s Research, Analysis, and Learning team at HQ, the Program Assistant will assist with user account maintenance and end user support for 500+ staff around the country, system documentation, configuration and testing of system enhancements and bug fixes, query and report building, and quality assurance; with the goal of supporting service delivery in US Programs.
RESPONSIBILITIES:
- Complete thorough training on all elements of USP’s information systems, IRIS and ETO, in order to perform additional responsibilities and provide informed support to end users
- Provide end user support to 500+ users, escalating issues as appropriate.
- Participate in regular planning calls with IRIS and ETO vendors and partners, as well as regular internal database meetings.
- Assist with the maintenance of administrative elements of the systems, including user account management, site information, and universal controlled lists
- Assist with documentation of current system configuration as well as documentation of ongoing updates to system configuration, through quarterly and interim releases. Monitor IRIS and ETO external release schedules and analyze impact of changes to headquarters and field staff.
- Assist with building and testing custom queries and reports, per custom report requests from end users, office leadership and HQ senior management. Work as a team to identify improvements to IRIS and ETO that would allow for more robust and accurate reporting
- Assist with configuration, quality assurance, and troubleshooting
- Other duties as assigned
REQUIREMENTS:
- Bachelor’s degree, preferably in Social Sciences, Information Systems, or related field.
- Knowledge of or experience with social service case management or program management software, client relationship management, relational databases, or other information systems for case/client management.
- Demonstrated experience with Microsoft Office suite, particularly Excel.
- Attention to detail and the ability to follow instructions fully and precisely is essential
- Solid organizational skills: the ability to work productively and accurately while under pressure in a fast-paced, demanding environment
- Flexible work attitude: the ability to work in a team environment & independently and meet unexpected demands
- Strong customer service skills
This position reports to the Program Officer, Information Systems.
For more information on the IRC’s US Programs and refugee resettlement please click HERE
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