Internal Collector
Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company’s motto, “We Change Lives!” speaks to team members’ pride in their ability to make a difference in the lives of dealers and customers alike. We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring an Internal Collector within our Recovery Department.
About this Position:
- Consistently, efficiently, and lawfully contact consumers and collect on and manage a route of deficiency balance accounts.
- Professionally and respectfully persuade consumers to pay in an effort to set up payment arrangements and settlements on deficiency balance accounts while aiding in resolving negative credit history reporting for our consumers.
- Ensure the information we depend on to contact and collect from these consumers is accurately maintained.
- Support additional consumer service requests.
Our Internal Collections Team Members:
- Spend at least 80% of your time signed on to our dialer to handle consumer phone calls and negotiate payment or settlement arrangements.
- Use our call model to handle each call in a manner that meets or exceeds our call quality and compliant expectations.
- Persuade customers to resolve their accounts within the payment and settlement criteria for Internal Collections.
- Speak with consumers and work to identify additional contact information.
- Remain compliant with our policies, processes and legal guidelines.
- Be open to ongoing feedback aimed at improving performance.
- All other duties as assigned.
- Attendance as outlined in the department attendance policy.
Position Qualifications:
Required:
- High school diploma or GED.
Preferred:
- Experience in the finance or automotive industry.
- Experience working in a call center environment.
Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
- Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
- Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
- Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.
- Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
- Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is an equal opportunity employer.
Salary: $15.00 /hour
Local candidates only:
Required experience:
- Collections: 3 years
- Call Center: 3 years
- Customer Service: 3 years
Required education:
- High school or equivalent
» Apply Now
Please review all application instructions before applying to Credit Acceptance.
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