This is a benefited non-exempt paraprofessional position in the Children’s Services Section of the Appleton Public Library. Work involves providing reference and reader’s advisory service to children and families at the Children’s Services desk, instructing the public in the use of electronic and print sources; planning, preparing, and actively carrying out age-appropriate programming for children, their families and community groups including puppetry, story times and other events to support the library’s mission, and working as a member of the Children’s Services team. Work is performed under the general supervision of the Children’s Services supervisor. Some evenings and weekends are required.
Examples of Duties:
ESSENTIAL JOB FUNCTIONS
- Plans, prepares, and implements age-appropriate programming and fieldtrips for children, their families, and groups
- Promotes programs and services
- Conducts reference interviews
- Provides reference and reader’s advisory services to children and their families as well as the adults who serve them at the children’s services desk in person, via phone, e-mail or through correspondence
- Instruct patrons in the use of electronic and print resources
- Assists patrons with all equipment in the library, including simple troubleshooting
- Issues new and replacement library cards
- Assists patrons in paying fines using the Jamex or Infosoup
- Assists patrons with checking out material at the self-check machines or at the service desk.
- Assists and instructs patrons in downloading ebooks and/or audio books
- Prepares booklists
- Create Displays
- Posts to the Children’s webpage and Staff Picks for Kids blog
- Provides Library Tours
- Collects items for teacher packs
- Assists in the collection of section data and statistics
- Assists with ordering replacements for lost or damaged material
- Assist with business/donor contacts for Summer Reading Program
- Coordinate volunteers for Children’s Section – Summer Reading Program
- Process in-coming and out-going mail
- Maintains regular punctual and predictable attendance, works overtime and extra hours as required
OTHER JOB FUNCTIONS
Typical Qualifications:
Requires a bachelor’s degree or any combination of experience and training which provide the following knowledge, abilities, and skills:
- Knowledge of the public library services and practices
- Knowledge of library services for children in public libraries
- Ability to learn library policies and procedures
- Ability to communicate policies and procedures to the public
- Knowledge of programming techniques for families and children in public libraries
- Ability to provide reference and reader’s advisory services to children and their families in person, via phone , e-mail or written correspondence
- Ability to instruct varied age groups in using electronic and print resources for information gathering
- Familiarity with Windows, MS Office, Outlook email and Internet Search Engines
- Basic knowledge of children’s literature
- Genuine respect for children and their families
- Knowledge of children’s needs, concerns, trends and interests
- Strong oral and written communication skills and ability to communicate with others in a tactful and courteous manner.
- Ability to maintain effective relationships with other employees and the public and deal with public relations problems courteously and tactfully
- Ability to work independently and creatively
- Ability to complete work in a timely and accurate manner
- Ability to maintain regular punctual and predictable attendance
- Musical ability is not required, but is preferred
- Fluency in Spanish or Hmong languages is not required, but is preferred
Supplemental Information:
COMPETENCIES
Communication
Customer Focus
Handling Difficult People
Problem Solving
Adaptability/Flexibility
To learn more about these competencies click here
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