As a member of the Risk Management Team at Upwork, you will be helping improve user experience while detecting fraud. You’ll play a critical role working with our Fraud team to ensure Upwork is a safe place to work and and find work. You will lead a team of risk investigators to be accurate and thoughtful in their actions.
In this role, you will:
– Lead a team of 30 risk management agents and 4 TLs:
– Ensure their happiness and efficiency by creating a team connection, assisting with priorities, providing regular performance feedback and developing members of the team
– Keep up with day-to-day management of team such as queue volumes, scheduling, 1x1s and team meetings
– Partner with our Fraud Policy and Detection team in Mountain View, CA (HQ) to ensure Upwork is a safe and trusted Marketplace
– Be the ultimate expert around fraud on the platform and emerging trends to handle the toughest escalations
– Own feedback loop with the QA and detection teams around new fraud trends
Requirements:
To win in this role, you need:
– Previous management experience and has a point of view on how to inspire and lead a team
– Able to effectively communicate with various people – customers, agents, Trust and Safety.
– Previous fraud/risk experience
– Demonstrated ability to learn and adapt to different situations
– A Bachelor’s degree or equivalent (preferred)
Benefits
:
*Be able to work anywhere in the world (this is a remote/telecommute position)
*Full-time, and permanent (not a project)
*Work for Upwork, the world’s largest freelancing platform where businesses and independent professionals connect and collaborate remotely
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original job » Apply Now
Please review all application instructions before applying to Upwork.
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» Apply Now
Please review all application instructions before applying to Upwork.
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