Background/IRC Summary
Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction.” (Albert Einstein)
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Job Overview/Summary
The IT department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
The IT Training Specialist will work closely with the IT Training Manager and the Internal Communications team to support training development, delivery and rollout of the IRC’s new Intranet. A key aspect of this role will include ongoing maintenance of training materials and facilitation of Intranet training and engagement sessions. Training mediums will include formal classroom delivery at IRC offices throughout the world, as well as remote web-cast delivery. Another key aspect of this role will be to continuously promote the intranet throughout the organization, and increase overall user engagement.
The IT Training Specialist will also work closely with the Global User Services team to support training initiatives on other internal business systems as needed and as available.
Major Responsibilities
- Work independently (and with subject matter experts) to learn the Intranet and other IRC collaboration platforms.
- Develop training materials and conduct training on new system releases and enhancements.
- Support Intranet ‘Train-the-Trainer’ sessions to ensure successful onboarding for new hires throughout IRC offices.
- Develop and oversee production of instructional materials, job aids and classroom set up for intranet training sessions.
- Collect feedback from users, and work with Business Systems Manager to fine tune and improve overall intranet experience.
- Work closely with the Communications team to “Champion” the intranet and support internal announcements and knowledge sharing.
- Administer post-training continued education sessions, including 1:1 and group sessions.
- Create and maintain self-directed eLearning tutorials on system applications and processes.
- Create and update training reference guides in light of product or process changes.
- Provide feedback to learners and to IT Training Manager throughout the training process.
- Conduct post-training analysis to determine training effectiveness.
- Maintain successful training delivery satisfaction statistics to drive program success.
- May require international travel.
Requirements Skills
- Excellent communication and presentation skills.
- 3-6 years of combined progressive facilitation and instructional design experience
- Extensive eLearning development experience using Adobe Captivate, Camtasia and/or Articulate.
- Advanced experience with Microsoft Office Word, PowerPoint and Excel.
- A passion for adult education and teaching.
- Experience in training session facilitation of 10 or more people for global audiences.
- Ability to constantly learn and adapt to new technologies.
- Familiarity with Learning Management Systems.
- Ability to communicate and build effective working relationships across a diverse group of people and departments.
Preferred Skills
- Experience with SharePoint 2007, 2010 and 2013.
- Experience with Microsoft Office 365 Box, and Content Management Systems.
- Experience with Business Intelligence tools and methods such as data warehouses, visualization tools, architectures and relational database systems (e.g.: MS SQL, Oracle, Windows Server, Qlik, LogiXML, Tableau, BIDS, and Cognos).
- Fluency in French or Arabic a plus.
Working Environment
- Standard office working environment
- Some international travel as needed
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
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