Reports to : Store Manager
Position Summary :
The Sales Associate is responsible for providing each Cycle Gear customer, whether they are a novice or a seasoned rider, with a great customer experience and ensuring they receive quality customer service, per Cycle Gear’s Core Values. Sales Associates are expected to display their product knowledge by providing customers with in-depth information on product features and benefits, and knowing alternative items to sell depending on customer’s needs and wants. Sales Associates are expected to utilize the Seven Steps of Selling during the sales process to facilitate closing a sale with the customer. Other responsibilities include: meeting and exceeding personal and store sales goals, general housekeeping, merchandising products, cash register operations (POS) and loss prevention in adherence to all Cycle Gear Policies.
Job Functions :
- Ensure that each customer receives outstanding customer service by providing a professional retail environment which includes greeting and acknowledging every customer with 90 seconds of entering the store, maintaining an upbeat, can-do attitude throughout customer interactions, and retaining solid product knowledge in order to deliver quality customer service.
- Maintain and achieve measureable goals including: daily sales goals, items per transaction, average dollar sale, customer capture rates and email capture rates.
- Maintain awareness of all product knowledge information, merchandise promotions, and advertisements set forth by the Store Support Center.
- Accurately and efficiently complete all sales transactions and maintain proper cash in our POS registers.
- Accurately collect required customer information for all sales transactions.
- Adhere to all Cycle Gears’ policies, procedures and practices that are set forth in our company policy manual.
- Assist in the maintenance of store presentation according to Cycle Gear standards, including store housekeeping, merchandising, and retail standards.
- Any other duties as assigned by the Store Manager and/or the Assistant Store Manager.
Required Qualifications :
- Previous retail, customer service, or sales experience; 1+ yrs. preferred
- Must have an upbeat, positive attitude and be passionate about what you do.
- A strong work ethic and a get-it-done attitude.
- Must have the ability to read, count and write to accurately complete all documentation.
- Must be able to establish engaging rapport with customers.
- Must be a solid team player with excellent interpersonal skills; strong communications skills.
- Must be able to multi-task and have an attention to detail.
- Must be able to read and interpret all Store Communications via Gear Net, MAP, and product/department manuals.
- Must have the ability to retain large amounts of ever-changing product information.
- Must be comfortable receiving instructions from Store Managers; must have good follow-through.
- Ability to work a flexible schedule, including holidays, evening and weekend shifts.
Desired Qualifications :
- Previous experience with meeting or exceeding sales objectives in a retail environment.
- Familiarity reading and comprehending merchandising standards and plan-o-grams.
- Previous experience with POS systems and handling cash.
- Familiarity with motorcycles, automotive, motorsports.
- Mechanical knowledge, direct experience or the ability to learn/use tire mounting & balancing machines.
Work Environment/Conditions :
- Fast-paced, indoor retail setting; must work on feet for long periods of time.
- Overtime may be required during busy periods.
- Required to work occasional on/off site promotional events, including evenings and weekends, such as Bike Night, etc..
- Required to lift up to 40 to 50 pounds on a regular basis.
- Must be able to climb ladders, reach out and overhead, bend, stoop, squat, twist, and grasp on a regular basis.
Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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45 reviews
Cycle Gear is the largest and fastest growing retailer of motorcycle parts and apparel in America. Our relentless commitment to a 100%…
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