Trigyn’s Direct Government Client has MULTIPLE openings for a Call Center / Customer Service Assoicate who can work onsite in Long Island City, NY.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY
Note: The person will need to have an availability to work on various shifts between 6am- 12am (midnight). Selected candidates may be required to work weekends and holidays.
JOB DESCRIPTION:
Selected candidate will provide information to customers, conduct research and perform clerical support. The responsibilities will include, but not be limited to the following:
– Answer heavy volume of incoming calls.
– Receive complaints from residents and prepare work tickets regarding maintenance problems.
– Schedule and confirm repair appointments with residents.
– Record and log repair appointments into computer system.
– Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
– Utilize computer databases and information technology systems; research data needed to respond to inquiries.
– Maintain tracking system used to record and monitor inquiries and resolutions.
– Perform clerical tasks and computer support as required.
QUALIFICATION REQUIREMENTS:
— Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology (NYC Govt. Experience Preferred)
— Candidates must possess a minimum of four-year high school diploma or its educational equivalent
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify® Employer.
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