Full-Time Customer Service Positions Available – Baltimore, MD
We are working with a reputable company in efforts to fill several customer service positions. Details of these positions are below.
Job Title: Customer Service Position
Location: Baltimore, MD 21244
Pay: $13.39/hr.
Hours: 8am-6pm (must be flexible to stay late if necessary)
Term: Long term temp-hire
Job Responsibilities:
- Respond to Exchange Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.
- Direct callers through plan comparison on the web portal and assist with other self-service tools as appropriate.
- Process QHP enrollments, plan changes, and dis-enrollments and update the CRM.
- Handling 70-80 calls per day
Requirements:
Job Requirements
- At least 1 year of continuous call center experience or health and human services
- 2 years of customer service experience
- Prior health insurance experience a plus
- Computer literacy
- Professional demeanor and positive
- High School Diploma or GED required
- Willing to submit to background check and drug test
We hope you are excited about this opportunity, please apply today! Our recruiters will be in touch with qualified candidates within the next 3-5 business days.
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