This
position will be responsible for:
- Communicating with departments, dealers, and/or end users via phone, fax, or email regarding product return authorization and order status of Draper products.
- Investigating and correcting discrepancies involving products already received by customers or past due orders not yet shipped.
- Researching and negotiating calls on either return of manufacturing authorizations, credits, freight issues or status of shipment dates and follow up with customers.
- Forwarding returns paperwork to appropriate areas.
- Maintaining CRM (Contact Resource Management) system follow-up files for on-going returns, freight, or order status issues.
- Backing up Traffic Support, Order Status, and Order Expeditor positions within the Customer Service Department.
K
eywords: Customer Service
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original job » Apply Now
Please review all application instructions before applying to Draper, Inc..
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» Apply Now
Please review all application instructions before applying to Draper, Inc..
Draper Inc. is headquartered in Spiceland, Indiana, a village of 800 people located 40 miles east of Indianapolis, Indiana.
The company…
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