Job Summary:
Primarily responsible for front office processes and sales. The successful candidate must be a person with an optimistic outlook on life, have excellent interpersonal skills, and proven sales and marketing success.
*Must have medical office or eye care experience*
Education and Experience:
1. High school diploma or equivalent. Further education preferred.
2. At least one year experience in eye care, or medical environment.
Essential Skills and Abilities:
- Represents the practice professionally
- Follows up on all details in a timely and complete manner
- Outstanding Telephone Skills – cheerful voice, articulate, knowledgeable, efficient
- Ability to effectively triage calls from patients to ensure appropriate scheduling.
- Excellent customer service and communication skills both verbal and written
- Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
- Ability to manage multiple tasks simultaneously in a fast paced environment.
- Well organized with attention to detail and prioritize tasks well
- Treat patients with respect, empathetic with patients’ needs and concerns
- Ability to resolve conflict, problem solve and make critical decisions
- Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
- Ability to maintain confidentiality of sensitive information
- Office equipment and computer proficiency required in Microsoft Office: Word, Excel, Outlook.
- Ability to read, understand and follow oral and written instructions
- Ensure compliance with all HIPAA, State and Federal regulations
- Proficient in social media Facebook and Twitter
- Proven sales record a must
RESPONSIBILITIES:
1. Process Patients
- Answer telephones and triage calls
- Schedule appointments
- Verify patient insurance benefits
- Process patients
- Process medical records
- Process patient payments and balance daily charges
- Manage and organize inventory of office supplies and forms
- Perform other tasks as requested by practice manager or physicians
2. Patient Relations
- Welcome and acknowledge patients according to company standard
- Anticipate and address patient needs, assist individuals both in the office and over the phone.
- Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
- Log patient contact information, patient status and notes into computer to allow for proper lead tracking.
- Enter and locate insurance information, appointments, and financial info. Stand, sit or walk for an extended period of time.
- Ensure adherence to confidentiality and quality standards.
- Establish bond with prospective and established patients
- Screen refractive surgery patient consults in the office as well as on the phone.
- Monitor the tracking program for refractive surgery patients. Tracking calls, conversion rates, and no shows
- Conduct refractive surgery closings
- Knowledgeable about all aspects of Refractive Surgery
- Able to communicate the benefits of Lasik Surgery as well as overcome objections from patients.
- Follow through with patient questionnaire surveys of refractive surgery patients, to help improve future experiences of surgery patients.
- Follow up with phone call if post op questionnaire has not been received.
- Maintain a kudos book of testimonial letters and thank you notes.
- Perform other reasonable job duties as requested by Supervisor.
** NextGen and/or Practice Management Software & EHR experience desired **
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