The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. |
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AMR knows America’s spacious skies — and lots of others. Its main subsidiary is American Airlines, one of the largest airlines in the…
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