THE OPPORTUNITY: JumpStart is looking to fill 2 remote website monitor positions for Neopets.com. Our ‘work from home’ monitors are responsible for the safety, security and positive user experience on the site by maintaining an environment free of bullying, profane or abusive behavior 24/7.
Responsibilities include:
- Monitoring our various administrative filters designed to flag and capture potentially inappropriate content.
- Values our player’s safety and security, correctly identifies security situations and properly escalates alerts.
- Patrol the Site using our tools to identify and escalate bad behavior and or site issues.
- If necessary, review all possible points or user communication in forums, boards, Messages etc.
- Proactively seeks solutions and exercises good judgment to ensure an excellent level of moderation is provided.
- Identify trending issues and bugs mentioned by players and communicate them in a Monitor Daily Report.
Requirements:
- Any possible candidate must have Customer Support/Service experience. Moderation experience is a plus.
- Must have excellent written and verbal communication skills.
- Team player who thinks quickly and is capable of creative problem solving.
- High proficiency in Microsoft Office applications.
- Must have the ability to follow single or multiple issues though to resolution, with a high level of accountability during difficult situations.
- Must be detail-oriented.
- Candidates that are current users of Neopets.com website will be given first consideration. (When applying, please include your username in your cover letter)
- Weekend hours and holidays are required.
- Must be able to pass a background check.
Job Type: Full-time
» Apply Now
Please review all application instructions before applying to JumpStart Games.
|
|
|
EmoticonEmoticon