Do you like to build new processes, systems, tools and capabilities and navigate through complex business challenges within a highly cross-functional team environment? If so, this position is an exciting opportunity to build out the Microsoft Supply Chain supporting the Enterprise / Commercial segment. The Microsoft Supply Chain has historically been skewed towards servicing the Retail segment - as a result, this role in uniquely positioned to leverage best practices from the Retail Supply Chain, your prior experience and industry best practices, to build an optimal hardware Supply Chain for the Commercial channel at Microsoft.
This position will develop Supply Chain capabilities to support B2B channels, oversee fulfillment operations in a matrix organization, drive scalability in processes and tools as the B2B channel grows in scale and scope and will successfully manage multiple relationships with internal and external partners. Additionally, this position will be expected to be a role model in driving thorough, timely, fact-based, proactive communications to key partners and stakeholders.
As a key member of the Channel organization, this position is well positioned for expanded responsibility, acting as a resident expert in Supply Chain, inventory management and order fulfillment for the Commercial segment and leading complex Supply Chain initiatives on both a regional and global level.
On a day to day basis, this position will:
Translate the strategies for selling hardware into the Commercial segment into an actionable short and long-term roadmap for the Supply Chain, driving alignment and buy-in to the roadmap and critically thinking through the ROI necessary behind any investment made
Serve as a resident expert in Commercial Channel Operations, account management, demand-planning, inventory management, order fulfillment, supply chain metrics and processes
Lead highly visible, challenging initiatives on a regional and global level, pulling together the necessary resources across the Supply Chain and elsewhere to ensure that an end-to-end view on new capabilities and priorities is represented
Effectively lead a cross-functional v-team and senior-level SteerCo supporting the Commercial segment, to ensure alignment on initiatives, direction and priorities
Act as role model in driving thorough, timely, fact-based and proactive communications to key partners and stakeholders, including the development of a more robust rhythm of business and standardized global communication cadence
Leverage industry best practices, prior experiences and existing best practices within the Microsoft Supply Chain to continually build / optimize the hardware Supply Chain supporting the Commercial segment
Represent Channel and /or the Microsoft Supply Chain in various Commercial forums, including topics on complex special deals, system enhancements, new country segment expansion, the Supply Chain operationalization of Commercial Marketing programs, launch and end of life planning for the Enterprise customer and stakeholder base, etc. Representation in these forums includes setting Supply Chain expectations accordingly and driving Supply Chain deliverables on the work
Effectively manage a wide array of relationships both internally and externally to Microsoft to ensure connectivity between the Supply Chain and other parts of the business, ensure alignment and proactive Supply Chain planning, and to always have an “ear on the ground” for what’s transpiring within the segment.
Preferred Qualifications:
§ 5+ years of experience in Supply Chain / Fulfillment, preferably with a manufacturer of hardware / OEM supporting B2B Sales.
§ Demonstrated experience in the areas of order fulfillment, inventory management and collaborative planning & demand forecasting processes
§ Effective cross-functional collaboration and ability to effectively lead teams through complex business situations
§ Proven track record for navigating through diverse, complex organizational and external customer relationships
§ Data-oriented, analytical and detail oriented, yet balanced with an ability to be able to step back from the data to draw the right business conclusions
§ Excellent written and verbal communication skills
§ An ability to think critically and act decisively in ambiguous situations
This description has been designed to indicate the general nature and level of work preformed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.